JUDITH MATTHEWS
Fort Mill,SC
Summary
Well-qualified customer service representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
30
30
years of professional experience
Work History
REAL ESTATE ADVISOR
Better Homes & Gardens Paracle
03.2016 - Current
- Set and managed appointments to show homes to prospective clients
- Negoitiated sale prices of home for clients
- Personally worked with Lenders, inspectors, vendors and law offices to ensure a smooth transaction from start to finish
- Remained up to date on all real estate knowledge and market trends.
SENIOR CUSTOMER SERVICE ADVISOR
Ingram Micro
09.1993 - 03.2000
- Provided customer service to internal and external customers on a daily basis
- Answered 100+ incoming calls daily
- Issued return authorizations, researched claims, tracked shipments, placed new or replacement orders.
Education
Medical Laboratory Technician -
YORK TECHNICAL COLLEGE
Rock Hill, SC05.2015
Skills
- Adept at prioritizing and managing deadlines
- Active listener
- Strong customer service and communication skills
- Effective negotiator
- Attention to Detail
- Client Relations
- Complaint Investigation
- Inbound Call Management
- Needs Assessment
- Complaint resolution
- Product and service knowledge
- Customer Relations
- Account Management
- Teamwork and Collaboration
References
References available upon request
Timeline
REAL ESTATE ADVISOR
Better Homes & Gardens Paracle
03.2016 - Current
SENIOR CUSTOMER SERVICE ADVISOR
Ingram Micro
09.1993 - 03.2000
Medical Laboratory Technician -
YORK TECHNICAL COLLEGE
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