Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Judith Mazula

Hutto,TX

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrating ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Also, strategically professional in business operations known for high productivity and efficiency in task completion. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals and customer service operations.

Overview

7
7
years of professional experience

Work History

Warehouse Process Assistant

Amazon
Austin, TX
03.2022 - 10.2024
  • Monitored process performance to ensure compliance with established standards.
  • Provided support to team members in resolving process-related issues.
  • Monitored processing equipment and machinery for proper start-up, operation and shut down.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Ensured appropriate staffing levels to meet production demands.
  • Held staff meetings to share project information and address specific issues.
  • Operated forklifts to fill or empty overhead spaces.
  • Satisfied reporting requirements with timely and accurate logging of daily activities.
  • Coordinated with other departments to ensure smooth flow of materials.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Achieved cost-savings by developing functional solutions to problems.

Sales Manager

Arco Iris Furniture
Austin, Texas
05.2018 - 01.2022
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Executed strategic sales plans to expand customer base and revenue.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted market research and reported on competitors.
  • Resolved customer complaints regarding sales and service.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Customer Service Representative

Harris County Toll Road Authority
Houston, Texas
09.2017 - 07.2018
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered customer inquiries via phone, email, and chat.
  • Updated and maintained databases with current information.
  • Developed positive relationships with customers through friendly interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Some College (No Degree) - General Studies

Houston Community College
Houston, TX

Skills

  • Safety management
  • Management support
  • Metrics tracking
  • Process flows
  • Operational support
  • Complaint resolution
  • Professional telephone demeanor
  • Typing 45 wpm
  • Sales closing
  • Microsoft office expertise
  • Microsoft Excel
  • Punctuality and reliability
  • Inbound and outbound calling
  • Active listening

Languages

Portuguese
Full Professional
Spanish
Limited

Timeline

Warehouse Process Assistant

Amazon
03.2022 - 10.2024

Sales Manager

Arco Iris Furniture
05.2018 - 01.2022

Customer Service Representative

Harris County Toll Road Authority
09.2017 - 07.2018

Some College (No Degree) - General Studies

Houston Community College

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Judith Mazula