Judith Mendoza
Racine,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Patient Registration Specialist
Psychiatric Services
10.2018 - Current
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Receptionist
Regal Services
02.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
JMBA
03.2016 - 06.2017
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Washington Park High
Racine, WI06.1999
Technical Diploma - Administrative Assistance And Secretarial Science
Gateway Technical College
Kenosha, WI06.2007
Skills
- HIPAA Compliance
- Strong Organization
- Patient Scheduling
- Insurance Verification
- Medical coding knowledge
- Patient confidentiality
- Data Entry
- Appointment Scheduling
- Eligibility Determination
- Payment Collection
- Medical terminology knowledge
- Patient Relations
- Data entry proficiency
- Electronic Recordkeeping
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Patient Registration Specialist
Psychiatric Services
10.2018 - Current
Receptionist
Regal Services
02.2018 - 08.2018
Customer Service Representative
JMBA
03.2016 - 06.2017
High School Diploma -
Washington Park High
Technical Diploma - Administrative Assistance And Secretarial Science
Gateway Technical College
Similar Profiles
Delanie RodriquezDelanie Rodriquez
Graduate Clinician at Counseling & Psychiatric Services (CAPS)Graduate Clinician at Counseling & Psychiatric Services (CAPS)
Elise LackeyElise Lackey
Medical Receptionist/Patient Care Technician at Compassionate Psychiatric ServicesMedical Receptionist/Patient Care Technician at Compassionate Psychiatric Services
Brenda GibsonBrenda Gibson
Human Resources Generalist at Advantage Psychiatric ServicesHuman Resources Generalist at Advantage Psychiatric Services