Summary
Overview
Work History
Education
Skills
HIGHLIGHT OF QUALIFICATIONS
Languages
Timeline
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Judith Mendoza

Ruskin,FL

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Comcast, Xfinity
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Lead Sales Associate

Comcast, Xfinity
11.2023 - 08.2024
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained new sales associates to ensure consistent performance across the team.
  • Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.

Retail Sales Associate

Comcast, Xfinity
11.2021 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Sales Associate

Grand Jewelers Inc
06.2017 - 08.2020
  • Responsible for greeting customers and presented luxury merchandise for sale and ensured the very best levels of customer service at all times. Built customer relationships and confidence. Helped to take-in repairs for clients and review custom designs/special orders with store owner.
  • Executed invoices for payments of sold merchandise on computer. Set up, style and breakdown merchandise daily on sales floor. Followed up with clients by phone on all merchandise purchased and on potential future sales.
  • Completed daily chores and local errand. Floor coverage/asset protection. Contributed to team by accomplishing tasks as needed.

Head Cashier

Chipotle
05.2016 - 06.2017
  • Processed customer’s order quickly, accurately and efficiently while ensuring complex customer satisfaction through prompt and friendly service. Accurately handled customer cash, credit/debit payments and change, and assisted customers by providing information and resolving their complaints.
  • Followed proper safety procedures when handling and/or preparing food. Performed repetitious activities and utilized ability to multi-task, prioritize and stay organized.

Education

Associate Degree - Computer Science

Montgomery County Community College
Blue Bell, PA
06.2022

High School Diploma -

Parkdale High School
Riverdale Park, MD
05-2017

Skills

  • Interpersonal Skills: Strong Work Ethic, Time Management, Adaptability, Problem Solving, Building Rapport/Relationships, Exceptional Customer Service Experience, Leadership/Team Coordinator
  • Communication Skills: Fluent in English and Spanish, Presentations/Public Speaking
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff supervision
  • Conflict resolution
  • Operations management
  • Staff development
  • Succession planning
  • Multitasking and organization

HIGHLIGHT OF QUALIFICATIONS

  • Excellent team member with sound interpretive reasoning, and creative problem-solving skills coupled with experience in Microsoft Office software and accounting practices, adaptive personality to accomplish goals.
  • Skilled at team building and implementing personnel involvement and quality control initiatives that increase morale and performance with a proven track record of exceeding productivity, quality, and financial objectives.
  • Seasoned communication skills to effectively align strategy with operations, manage large and multi-faceted projects, initiate change, and improve systems to enhance performance, efficiency, and productivity.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Comcast, Xfinity
08.2024 - Current

Lead Sales Associate

Comcast, Xfinity
11.2023 - 08.2024

Retail Sales Associate

Comcast, Xfinity
11.2021 - 11.2023

Sales Associate

Grand Jewelers Inc
06.2017 - 08.2020

Head Cashier

Chipotle
05.2016 - 06.2017

Associate Degree - Computer Science

Montgomery County Community College

High School Diploma -

Parkdale High School

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