Judith Mercado
Phoenix,AZ
Summary
A solid background in insurance, sales, marketing, and customer service. Consistently realize performance goals through solid business insight, customer service excellence, and expertise in areas of market and competitive analysis, strategic planning, customer relationship management, presentation and negotiation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Pre Arrangement Advisor
Service Corporation International
Phoenix, AZ
08.2015 - Current
- Assist families with pre need and at need cemetery and funeral arrangements
Account Manager
Brown Mackie College
Phoenix, AZ
10.2013 - 08.2015
- Schedules, conducts, and documents an exit interview with each pending graduate assigned
Online Orientation Facilitator
The Art Institute of Pittsburgh Online Division
Phoenix, AZ
08.2012 - 10.2013
- Facilitates and manages all new students through online orientation class by using excellent oral and written communication skills
Account Manager of Academic Counseling
Phoenix, AZ
09.2010 - 08.2012
- Consistently meet and exceed daily goals of 40 dials and three hours of talk time
Family Service/Sales Manager/Community Service Sales
Service Corporation International
Phoenix, AZ
10.2004 - 01.2011
- Guided families with pre-planning of final funeral and cemetery expenses to protect against financial hardship
Independent Long-term Care Agent
GE / Genworth Financial
Phoenix, AZ
07.2004 - 10.2004
- Designed long-term care insurance plans to protect assets and investments of clients that would meet their individual needs
Project Coordinator
GE / Genworth Financial
Phoenix, AZ
09.2003 - 07.2004
- Maintained and tracked all legal documents from three branch offices during conversion to service outsourcing
Signature Service Partner
GE / Genworth Financial
Enfield, CT
01.2002 - 09.2003
- Short-term disability expert on newly created team to evaluate high-profile issues regarding brokers, group representatives, and administrators
Short-term and Long-term Disability Specialist
GE / Genworth Financial
Enfield, CT
03.1998 - 01.2002
- Analyzed disability claims for completeness and accuracy prior to payment, realizing significant cost savings for company
Education
Doctorate Higher Education and Training -
08.2014
Masters Adult Education and Training -
12.2012
Bachelor Business Administration and Marketing -
01.2007
Skills
- Proficient with HMIS; Contracts; Insurance Policies
- In depth experience with adult training
- Excellent project management and team leadership skills
- Adapts easily to new concepts and responsibilities
- Proficient in Microsoft Word, PowerPoint, and Excel
- Presentations and Public Speaking
- Group Facilitation
- Relationship Building
- Client Engagement
- Research Abilities
- Strategic Planning
- Compliance Requirements
Volunteer Experience
- Volunteer for Church functions 2007-2014
- Volunteer for Argosy University 2013
- Laveen Village Planning 2015-2017
Certification
- Arizona Life and Health Insurance License
- Arizona Property and Casualty
Accomplishments
- 2020 Circle of Excellence for JD Powers
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pre Arrangement Advisor - Service Corporation International
08.2015 - Current
Account Manager - Brown Mackie College
10.2013 - 08.2015
Online Orientation Facilitator - The Art Institute of Pittsburgh Online Division
08.2012 - 10.2013
Account Manager of Academic Counseling -
09.2010 - 08.2012
Family Service/Sales Manager/Community Service Sales - Service Corporation International
10.2004 - 01.2011
Independent Long-term Care Agent - GE / Genworth Financial
07.2004 - 10.2004
Project Coordinator - GE / Genworth Financial
09.2003 - 07.2004
Signature Service Partner - GE / Genworth Financial
01.2002 - 09.2003
Short-term and Long-term Disability Specialist - GE / Genworth Financial
03.1998 - 01.2002
Argosy University - Doctorate Higher Education and Training,
Argosy University - Masters Adult Education and Training,
University of Phoenix - Bachelor Business Administration and Marketing,