JUDITH MONTELONGO
Austin
Summary
Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Offering warm and approachable personality with natural talent for client relations. Knowledge of skincare principles and techniques, including facials and waxing. Dedicated to enhancing client well-being and satisfaction through personalized treatments.
Overview
2025
2025
years of professional experience
Work History
Concierge
Milk + Honey
11.2024 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Front Desk Receptionist
Melluzi academy
06.2024 - 09.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Scheduled and confirmed appointments for clients and staff.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying, and scanning materials.
- Gave info of products and services in detail
Lash Artist
By Home
10.2024 - Current
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
RETAIL/ EXPO/ SERVER/Hostess Manager
MOUR CAFE
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Approached browsing customers to initiate conversations to determine buying preferences
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Order management
- Supply restocking
- During peak hours make sure everything is organized and restocked
- Always attentive to tables
- Bussed tables quickly for next to arrive/seat.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
HOSTESS
J. ALEXANDERS
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Answered customer questions about hours, seating, and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
KITCHEN
TIFF'S TREATS
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items
- Oversaw food preparation and monitored safety protocols
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Restocked fridge/walk-in
- Controlled and handled ovens
- Boxed cookies and made sure they were neatly packaged with what the customer requested.
- Helped customers upfront
- Washed dishes
- Reorganized
- Read customers' orders and making sure orders were correct.
Education
Esthetician
Melluzi Academy
Austin, TX09-2024
Laser Technician
Texas Laser And Esthetics
Austin, TX09-2024
High School Diploma -
Bowie High School
Austin, TX05-2021
Skills
- laser hair removal
- wax
- microneedling
- deep cleaning facials
- microdermabrasion
- lash extensions/lash lift&tint
- brow lamination&tint
- high frequency
- LED red/blue light
- skin consultations
- Problem Solving
- Skill Building
- product to know-how
- salon managment
- customer service
- communication
- Inventory Control
- Hospitality services
- Team Collaboration
- Scheduling appointments
- Chore Assignments
- Regulating Schedules
- Verbal and Written Communication
- Service Delivery Management
- Supply Ordering and Management
- Collaboration and Teamwork
- Infection Control
- Skin rejuvenation
Contact
Austin, TX 78748
Education
Austin, TX,other,Austin, TX,other,Austin, TX
Timeline
Concierge
Milk + Honey
11.2024 - Current
Lash Artist
By Home
10.2024 - Current
Front Desk Receptionist
Melluzi academy
06.2024 - 09.2024
Laser Technician
Texas Laser And Esthetics
High School Diploma -
Bowie High School
RETAIL/ EXPO/ SERVER/Hostess Manager
MOUR CAFE
HOSTESS
J. ALEXANDERS
KITCHEN
TIFF'S TREATS
Esthetician
Melluzi Academy