Judith Moss

• Managed all daily operations as related to all customer service functions
• Work to achieve all business objectives and personal goals
• Exceptional problem solving and communications skills
• Gave animals proper attention to promote secure environment in owner's absence.
• Ensured timely feeding and exercise routines for pets in accordance with owner instructions.
• Improved overall pet health through consistent daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
• Helped pet owners transition pets into new homes and environments though training.
• Communicated professionally with pet owners via phone and text.
• Collaborated with other local pet care providers when needed to ensure seamless service continuity for clients in case of scheduling conflicts or personal emergencies.
• Increased client retention rate through excellent communication skills and genuine love for animals.
• Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.

• Managed multiple tasks and met time-sensitive deadlines.
• Maintained well-organized reception area with updated materials, creating a welcoming environment for visitors.
• Answered phone promptly and directed incoming calls to correct offices.
• Interacted with vendors, clients and our service personnel to receive orders, direct activities, and communicate instructions.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Helped to develop company materials as well as prepared Power Point presentations for client-related purposes to include all trades materials
• Tracked important daily information of electricians and work schedules.
• Worked effectively in fast-paced environments.

Classic Manufacturing, Inc

City of Industry, CA

8 Years

I was Framed

Gardena California

1 year

J.Smyth Footwear

Santa Monica, CA

8 years

Broadway Dept Store

Santa Monica, CA

2 years

Personal and professional references available on request