Summary
Overview
Work History
Education
Skills
Timeline
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Judith Nunez

Amarillo,TX

Summary

Dynamic professional with a proven track record in financial services and customer relationship management, notably at First Convenience Bank. Skilled in financial analysis and exceptional customer service, I excel in fostering client loyalty and enhancing operational efficiency. Fluent in Spanish, I bring a blend of empathy and strategic sales acumen, driving significant client satisfaction and revenue growth.

Overview

1
1
year of professional experience

Work History

Teller

First Convenience Bank
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Customer Service Representative

Dillards Department Store
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • online specialist (management) made sure everyone was on task

Retail Assistant Manager

Family Dollar
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.

CNA

Kings Manor Nursing Home
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Retail Advertising Sale Executive

Cricket Wireless
  • Established and managed new customer relationships through regular conference calls, face-to-face meetings and electronic correspondence.
  • Examined sales reports to interpret best-selling products and needed inventory.
  • Increased sales revenue by establishing and nurturing relationships with key retail clients.
  • Adapted quickly to changes within the retail industry and adjusted sales approach accordingly, maintaining a competitive edge amidst shifting market conditions.

Picker Packer

Amazon
11.2023 - Current
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • stand up reach certified

Education

Psychobiology

Amarillo College
Amarillo, TX

High School Diploma -

Hereford High School
Hereford, TX
05.2014

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Approachable
  • Positive
  • Cash handling and management
  • Friendly
  • Cash handling expertise
  • Cash counting
  • Relationship building and management
  • Goal-oriented focus
  • Patience and Empathy
  • Stress Tolerance
  • Customer Relationship Building
  • Conflict resolution techniques
  • Financial software
  • Sales and Cross-Selling
  • Financial Analysis
  • Financial Services
  • Bilingual in spanish
  • Reliable and Responsible

Timeline

Picker Packer

Amazon
11.2023 - Current

Teller

First Convenience Bank

Customer Service Representative

Dillards Department Store

Retail Assistant Manager

Family Dollar

CNA

Kings Manor Nursing Home

Retail Advertising Sale Executive

Cricket Wireless

Psychobiology

Amarillo College

High School Diploma -

Hereford High School

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Judith Nunez