Judith Otaok
AL
Summary
Accomplished Banking Executive with a proven track record at I&M Bank, adept in enhancing customer satisfaction and cross-selling bank products. Excelled in project management and data validation, significantly improving service delivery. Renowned for exceptional communication and analytical skills, fostering strong customer and team relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banking Executive
I&M Bank
09.2022 - 09.2024
- Receive and attend to customer queries and inquiries, and help resolved their complaints as by bank policy
- Cross sell bank products to customers
- Accept and process customer requests such as bank account statements, introduction letters etc in line with bank policy
- Receive transaction instruction and requests such as TT, RTGS, EFT, and process the same in line with bank policy
- Contact customers often to seek feedback about bank products and services, to guide decision making
Customer Care Advisor
MTN Uganda Limited
04.2019 - 08.2022
- Handle customer enquiries, answering any questions and queries in person, over the phone, or online
- Provide support and comprehensive product / service information to customers
- Build relationships with customers
- Assist customers in making purchasing decisions
- Look for cross-selling opportunities to increase individual purchase value and overall sales
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
Education
Bachelor's degree - arts & social sciences
Kyambogo University
01.2016
Uganda Advanced Certificate of Education (UACE) -
Tororo Girls' School
01.2011
Uganda Certificate of Education (UCE) -
Tororo Girls' School
01.2009
Skills
- Professionalism
- Communication
- Teamwork
- Project Management Skills
- Analytical Skills
- Excellent Communication & Interpersonal skills
- Data Management & Validation
- Hands on Computer Skills in all Micro-soft packages
- Training, Presentation & Reporting skills
- Social Research & Analysis
Mobilenumbers
- +256 (772)123 036
- +1(205) 603 5382
Personal Information
- Gender: Female
- Nationality: Ugandan
References
- Ms Aguti Miria, 0772123086, Team Leader, MTN Uganda
- Mr. Ssenyondo Samuel, +256(752) 609 521, Lecturer, Kyambogo University
- Ms. Jill Muzaki, 0782611773, Branch Operations Manager I&M Bank, Uganda
Disclaimer
I declare that the information contained this document is true, accurate and honestly describes my education, skills, experience, and competency.
Keycompetenciesandskills
I am dependable and can be relied upon to observe time, ensure quality and reliable work is done through strict adherence to set guidelines and protocols., I have strong oral and written communication ability in English, Luganda, Ateso & Kiswahili dialect with the ability to develop and maintain excellent rapport with the respondent., I possess good interpersonal relationship skills with the capacity to establish and maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity. The ability to offer guidance, mentoring and leadership to the teams., Project Management Skills, Analytical Skills, Excellent Communication & Interpersonal skills, Data Management & Validation, Hands on Computer Skills in all Micro-soft packages, Training, Presentation & Reporting skills, Social Research & Analysis
Accomplishments
- Optimized procedures in the products and channels department, increasing productivity.
- Facilitated new customer service initiatives that resulted in a improvement in satisfaction ratings through NPS
- Grew customer base through positive feedback and recommendations and deposits
Certification
Diploma in customer service
Languages
English
Professional Working
Timeline
Banking Executive
I&M Bank
09.2022 - 09.2024
Customer Care Advisor
MTN Uganda Limited
04.2019 - 08.2022
Uganda Advanced Certificate of Education (UACE) -
Tororo Girls' School
Uganda Certificate of Education (UCE) -
Tororo Girls' School
Bachelor's degree - arts & social sciences
Kyambogo University
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