Assisted in delivering the U.S. Navy’s Command Fitness Leader (CFL) certification course, delivering classroom content on exercise programming, nutrition, and PRIMS, while alongside gym sessions featuring dynamic warm‑ups, strength and cardio drills, and NOFFS-based methods
Supported the implementation of a Youth Fitness Readiness Program by leading age-appropriate physical training sessions, promoting healthy habits, and fostering a positive, engaging environment to improve overall youth fitness and readiness.
Managed fitness membership enrollment for NATO and Italian Air Force (ITAF) personnel overseas, ensuring accurate processing, documentation, and timely activation of their fitness facility access
Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.
Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
Liaised with community organizations to promote recreational activities.
Provided exceptional customer service by addressing any concerns or questions regarding program structure or scheduling.
Assisted in training and mentoring new staff members, sharing valuable experiences and promoting a cohesive team environment.
Worked (04:45 - 1:15PM) and (12:45 - 09:15) 32+ hours a week
Call center representative
MCNA Dental
01.2015 - 02.2016
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Served as acting Team Lead for training purposes.
Supported managerial projects and onboarded new hires.
Scheduling appointments with in-network dental providers, ensuring patients were connected with appropriate coverage while maintaining accurate records and prompt communication.
Coordinated patient accomodations by ensuring providers and facilities addressed individual needs.
Entered and updated personal patient information across multiple electronic systems.
Assisted in verifying employee work hours, ensuring accurate payroll processing and compliance with company policies.
Worked (8:00AM - 5:00PM) 40+ hours a week.
HR office/front desk
Fresh from Texas
01.2014 - 06.2014
Managed incoming calls for the main HR building/transferring multiple lines
Assured the company phone lines were always answered
Assisted Human Resources managers in maintaining weekly orientations for newly hires/scanning documents and going over mandatory OSHA standards.
Arranged applications and called applicants to be interviewed
Assured to call all hired applicants to verify they have all necessary documents for orientation days.
Always assisted those who came to the front desk window
Assured that employees signed in before entering the HR office
Made sure to always keep our cleanliness
Worked (7:30AM - 4:30AM) 40 hours a week
Office Clerk
South Texas Pediatric Care
06.2013 - 09.2013
Scheduled and verified children's medical appointments with parents/caretakers
Effectively communicated with parents and colleagues
Managed doctors calendars, and arranged appointments for children
Reviewed files, records, and other documents to obtain information to respond to requests
Processed billing information for parents/children and company
Resolved cliental issues
Verified Children's insurance benefits
Worked from (8:00AM - 5:00PM) 40 hours a week
Sales associate
RUE 21
12.2012 - 06.2013
Greeted customers and fulfilled customers needs
Set up and display sample merchandise at stands
Provided one on one person shopping service as requested
Processed cash or credit card payments
Promoted current sales
Contributed to the stores daily sales goals
Maintained stores cleanliness throughout the day and before closing
Worked 20+ hrs a week/Time worked and hours varied weekly