JUDITH PARVIN
Elizabethton,US
Summary
Over 10 years of experience, a conscientious Front Office Manager has demonstrated expertise in operational administration. High accuracy Documentation and control Data entry Contract negotiations Accounts payable / accounts receivable Scheduling Office management Clear oral/written communication Sample collection Direct patient care Data entry Schedule setting Patient monitoring Infection control and aseptic procedures Patient vital taking Medical terminology knowledge First aid and CPR certified Specimen handling Medical records management Treatment protocols Care plan development Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted Fraud Analyst determining risk levels and communicating effectively with clients and internal personnel.
Overview
26
26
years of professional experience
Work History
Fraud Prevention Specialist
Advance Technology Call Center
Johnson City, TN
01.2024 - 09.2024
- Reviewed and analyzed customer account activity to identify any fraudulent activities.
- Monitored customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
- Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Participated in regular training sessions on emerging threats related to online security and digital payment methods.
- Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
Office Manager
Fencing By John Pangburn
Millville, NJ
05.1998 - 06.2018
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- Kept track of and evaluated employee performance in order to complete [Timeframe] reviews, make advancement recommendations, and address productivity issues
- Processed incoming payments and prepared vendor invoices
- Handled client correspondence and tracked records to foster office efficiency
- Assisted in the development and distribution of marketing materials
- Processed customer orders accurately
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- I'm forming connections with vendors and insurance companies
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members
- Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems
- Was in charge of both the computer and physical filing systems
- Compared vendor prices to ensure the best savings
- Answered all incoming e-mails, phone calls, and website inquiries.
Education
Medical -
Star Tech
Vineland, NJ01.2000
High School -
Millville High School
Millville, NJ01.1994
Skills
- High accuracy
- Documentation and control
- Data entry
- Contract negotiations
- Accounts payable / accounts receivable
- Scheduling
- Office management
- Clear oral/written communication
- Sample collection
- Direct patient care
- Schedule setting
- Patient monitoring
- Infection control and aseptic procedures
- Patient vital taking
- Medical terminology knowledge
- First aid and CPR certified
- Specimen handling
- Medical records management
- Treatment protocols
- Care plan development
- Problem-solving capabilities
- Analytical mindset
- Investigative abilities
- Critical thinking abilities
- Risk assessment expertise
- Identity Verification
- Proficient in [Software]
- Investigation documentation
Additional Information
Over 10 years of experience, a conscientious Front Office Manager has demonstrated expertise in operational administration.
Timeline
Fraud Prevention Specialist
Advance Technology Call Center
01.2024 - 09.2024
Office Manager
Fencing By John Pangburn
05.1998 - 06.2018
Medical -
Star Tech
High School -
Millville High School
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