Judith Pecoraro
Lone Tree,CO
Summary
Ongoing Barista/Shift Supervisor offering 12 years of experience in daily operations of several high traffic Starbucks locations. Hardworking and organized individual, well-versed in customer relations, training, coaching and motivating employees.
Overview
32
32
years of professional experience
Work History
Barista/Shift Supervisor
Starbucks
10.2010 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Market Research Assistant
Insights Lab
03.2022 - Current
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
Manager
US West Communications
02.1991 - 02.2000
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Science - Data Processing
Onondaga Community College
Syracuse, NYBBA - Business Administration And Management
SUNY Oswego State University
Oswego, NYSkills
- Corporate Training
- Coaching for Excellence
- Customer Needs Assessments
- High Performer and Multitasker
- Leadership Skills
Timeline
Market Research Assistant
Insights Lab
03.2022 - Current
Barista/Shift Supervisor
Starbucks
10.2010 - Current
Manager
US West Communications
02.1991 - 02.2000
Associate of Science - Data Processing
Onondaga Community College
BBA - Business Administration And Management
SUNY Oswego State University