Judith Pena
Clearwater,FL
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Representative
CONNECT YOUR CARE
Clearwater, FL
01.2018 - Current
- Resolved problems on the first call by consistently improving personal technical knowledge and understanding.
- Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps.
- Ensured the customer's sense of confidentiality at all times while accessing their secured accounts.
Server/waiter
El Molcajete
Clearwater, FL
10.2023 - 09.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Trained new servers on menu items, service standards, and restaurant policies.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Oversaw cash handling procedures, ensuring accuracy in transactions and end-of-shift reports.
- Developed beverage pairing suggestions to enhance overall dining experience for guests.
- Implemented feedback from customers to improve service quality and operational efficiency.
- Managed multi-tasking demands during peak hours while maintaining a positive atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Transportation Coordinator/ Customer Service Representative
ACCESS 2 CARE
Clearwater, FL
01.2017 - 01.2018
- Identify and resolve customer needs via phone in a call center environment
- Problem solving/critical thinking to maintain service to customers
- Responsible for dispatching vehicle units on a nationwide basis
- Track all business activity using Microsoft Access
- Conduct all administrative functions for tracking service
Kitchen Supervisor
NORTON'S SOUTHSIDE BAR AND GRILL
Clearwater, FL
01.2014 - 01.2017
- Supervised 2+ kitchen staff members to include training
- Provided excellent customer service
- Skilled in all aspects of conducting professional kitchen activities
- In charge of recreating restaurant menu items
- Performed inventory to regulate spending and maintain a balanced budget
Education
High school diploma or GED - undefined
Medical Administrative Specialist - undefined
PINELLAS TECHNICAL COLLEGE
Clearwater, FL01.2018
Skills
- CUSTOMER SERVICE
- BILINGUAL
- TEAM PLAYER
- EXCEL
- MICROSOFT WORD
- Kitchen Management Experience
- Kitchen Experience
- Medical Office Experience
- HIPAA
- Medical Terminology
- Spanish
Certification
- Certified Medical Administrative Assistant (CMAA)
- October 2018 to October 2020
Additional Information
- SKILLS & ABILITIES
- Customer Service
- Constructive thinker
- Bilingual
- Trainer
- Ability to multitask
- Team player
- Knowledgeable in Microsoft Word, Access, Power Point and Excel
Timeline
Server/waiter
El Molcajete
10.2023 - 09.2025
Customer Care Representative
CONNECT YOUR CARE
01.2018 - Current
Transportation Coordinator/ Customer Service Representative
ACCESS 2 CARE
01.2017 - 01.2018
Kitchen Supervisor
NORTON'S SOUTHSIDE BAR AND GRILL
01.2014 - 01.2017
High school diploma or GED - undefined
Medical Administrative Specialist - undefined
PINELLAS TECHNICAL COLLEGE