JUDITH PERRY
Riverdale,GA
Summary
Dynamic Beauty Counter Manager at Dillards Department Store with a proven track record in sales strategy and customer engagement. Expert in visual merchandising and inventory management, I successfully hosted promotional events that significantly boosted sales. Adept at team development, I foster strong relationships, ensuring exceptional customer experiences and repeat business.
Overview
6
6
years of professional experience
Work History
BEAUTY COUNTER MANAGER
Dillards Department Store
Douglasville, GA
04.2021 - 03.2025
- Developed sales plans to increase product visibility and customer awareness.
- Managed customer service staff and provided guidance in resolving customer issues.
- Assisted with store operations, including inventory management and stock replenishment.
- Monitored cash register transactions to identify any discrepancies or errors in calculations.
- Assisted customers with product selection, application and purchase decisions.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Participated in team meetings to discuss strategies for increasing sales volumes.
- Analyzed sales data to identify areas of improvement or opportunities for growth.
- Inspected displays regularly for cleanliness, accuracy and organization.
- Advised customers on the latest trends in cosmetics products.
- Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
- Monitored stock levels to ensure sufficient supply of products.
- Implemented merchandising displays and promotional products to meet marketing standards.
- Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
- Organized promotional events to increase sales volume.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided demonstrations of cosmetic products to potential buyers.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Created weekly schedules for counter employees based on store traffic patterns.
- Recruited and trained new employees to meet job requirements.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Developed and maintained relationships with customers to ensure repeat business.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Encouraged customers to try new products through personal recommendations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
- Inspired beauty and confidence to help customers embrace individual styles.
- Attended trainings and seminars to gain product line proficiency.
- Managed cash registers accurately while processing transactions efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained inventory records and placed orders for new merchandise as needed.
- Assisted in daily store recovery and replenishment.
- Provided guidance on makeup techniques during special events such as weddings or proms.
- Followed safety and maintenance standards to keep beauty tools and customer areas clean and organized.
- Performed administrative tasks such as scheduling appointments, record keeping and filing reports.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cosmetic Beauty Advisor
Macys
Douglasville, GA
03.2019 - 04.2021
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Ranked among top sales performers, averaging over $150,000 sales annually.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Followed up with customers to increase satisfaction with purchases and services.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Associate of Applied Science - Mathematics And Computer Science
Atlanta Metropolitan State College
Atlanta, GA06-1992
Skills
- Sales strategy
- Inventory management
- Cash handling
- Product selection
- Visual merchandising
- Customer engagement
- Relationship building
- Event coordination
- Merchandise arrangements
- Inventory counting
- POS systems
- Team development
Affiliations
- A Customer was onsite at the store and watching how I was addressing customer services needs and expressed how very detail oriented I was working with the customers and invited me to a Tea Party for Big sisters and Little sisters at here church and I still have the $50 ticket that was given to me to come.
Accomplishments
- I received over 200 thousand points for opening credit accounts which is fifty percent of the companies business.
Judith
- Delivered meals to the sick and shut in, MEALS On WHEELS
- Mentored Little Sister in the BIG BROTHER BIG SISTER
- Very long technical career working at IBM and EDS in various tech positions, info provided if needed
References
References available upon request.
Timeline
BEAUTY COUNTER MANAGER
Dillards Department Store
04.2021 - 03.2025
Cosmetic Beauty Advisor
Macys
03.2019 - 04.2021
Associate of Applied Science - Mathematics And Computer Science
Atlanta Metropolitan State College
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