Judith Peterson

• Responsibilities include but not limited to checking clients in and out, answering busy phones, scheduling appointments for several specialists as well as handling emergencies.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Answered customer questions via telephone and email.
• Interacted with team members across departments to research and resolve customer issues.
• Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Trained new personnel regarding company operations, policies and services.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Responsibilities include but not limited to multitasking for 6 doctors in the practice, greeting and discharging clients and patients, heavy phone lines, filling prescriptions, filing, and purging records
• Liaison between doctors and clients, making monthly spreadsheets for rescue organizations and collections.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Provide inventory control for multi-million-dollar Emergency and Veterinary Specialty Clinic
• Established and maintained accounts with 50+ multiple vendors
• Solicit sponsorship for company service
• Purchased and maintained all hospital equipment
• As Dispensary Supervisor- Developed job description, interviewed, recruited, scheduled, and supervised staff of 10
• As a Surgery Client Liaison, Client & Scheduling Nurse- Coordinated and maintained clinic and operating rom schedule for entre surgery and neurology staff

Act as a physician/client liaison: i.e., create estimates and bills, schedule procedures and appointments, and field client inquiries.