Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Judith Pierre

Pembroke Pines,FL

Summary

Reliable employee seeking Flex position. Offering excellent communication and good judgment.

Experienced Security Officer with over 4 years of experience in Securitas. Excellent reputation for resolving problems and improving customer satisfaction.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flex position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Officer professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Diligent Security professional with Number years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Chick-fil-A
05.2024 - Current
  • Collaborated with team members to streamline support processes, improving response times.
  • Resolved customer inquiries through phone and email communication, enhancing satisfaction levels.
  • Utilized CRM software to track customer interactions and document resolutions effectively.
  • Analyzed customer feedback trends to identify areas for service improvement.
  • Implemented best practices in handling difficult customers, reducing escalation rates.
  • Developed standard operating procedures for common inquiries, increasing consistency in responses.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Manage approximately 30 income calls, emails and faxes per day from customers.
  • Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
  • Streamlined order processing to enhance service efficiency during peak hours.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Spa Attendant

JW Marriott Turnberry
10.2023 - Current
  • Maintained cleanliness and organization of spa facilities to enhance guest experience.
  • Assisted guests with inquiries and provided information about services and products.
  • Managed inventory levels of spa supplies, ensuring availability for operations.
  • Supported team members in executing daily tasks, fostering a collaborative work environment.
  • Led training sessions for new staff on safety protocols and customer service standards.
  • Implemented process improvements that streamlined operations and increased efficiency.
  • Coordinated scheduling for spa appointments, optimizing resource utilization and guest satisfaction.
  • Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
  • Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
  • Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
  • Greeted guests and escorted to correct treatment rooms.
  • Established rapport with clients by remembering personal preferences, providing attentive service and understanding their unique needs.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Improved guest satisfaction by maintaining clean and welcoming spa environment.
  • Provided multiples guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships 100 %.

Security Officer

Securitas Security Services USA
11.2018 - 2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored premises to ensure safety and security compliance.
  • Conducted regular inspections of facilities and reported findings to management.
  • Responded swiftly to incidents, ensuring effective resolution and minimal disruption.
  • Trained new personnel on security protocols and emergency procedures.

Cook Shift Leader

Tatore Cucina Italiana
06.2016 - 11.2018
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Supervised kitchen staff to ensure efficient food preparation and timely service
  • Trained new team members on food safety standards and cooking techniques
  • Monitored inventory levels and coordinated orders with suppliers to maintain stock
  • Developed weekly menus based on seasonal ingredients while adhering to budget constraints

Education

Certificate - Taxation

H&R Block
Miami, FL
10.2025

Diploma - Property Management

Gold Coast
Miami, FL
06.2025

Certificate - Real Estate

Gold Coast
Miami, FL
04.2025

Bachelor of Science -

University Christian North of Haiti
Haiti
05.2011

Skills

Data collection

Languages

French
Native or Bilingual
Haitian creole
Native or Bilingual
English
Native or Bilingual

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Documented and resolved Issue which led to Results.
  • Resolved product issue through consumer testing.

Timeline

Customer Service Representative

Chick-fil-A
05.2024 - Current

Spa Attendant

JW Marriott Turnberry
10.2023 - Current

Security Officer

Securitas Security Services USA
11.2018 - 2023

Cook Shift Leader

Tatore Cucina Italiana
06.2016 - 11.2018

Certificate - Taxation

H&R Block

Diploma - Property Management

Gold Coast

Certificate - Real Estate

Gold Coast

Bachelor of Science -

University Christian North of Haiti