Judith Rangel

• Greet customers, establish rapport, determine and attend to customers' needs.
• Match customers' needs with appropriate parts or services.

• Knowledge of automotive systems in general.

• Knowledge of and ability to monitor inventory in order to determine which parts require special ordering.

• Knowledge of parts counter procedures, such as requiring prepayment for special orders.

• Search part numbers or to use the computer and standard catalogues.

• Determine which parts need reordering.

•Accurately track parts.

• Identify and acknowledge the receipt of warranty (used) parts

Improved customer service response times by efficiently locating and providing
requested documentation when needed.
Created and implemented standard operating procedures for records handling.
Ensured accurate recordkeeping by regularly auditing and updating database
information.
Optimized workspace organization through the implementation of color-coding
and labeling systems, improving overall productivity levels among team members.
Received records approval from individuals mentioned in the filing system for
transfer or release.
Managed approximately 30 incoming calls and emails per day from clients.

• Researched accounts and completed due diligence to resolve collection problems.
• Reviewed, researched, and corrected discrepancies and customer concerns.
• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Oversaw daily posting of payments to customer accounts.
• Be responsible for contacting customers by phone to collect on early-stage delinquent loans
• Providing customer service to all customers on all outstanding loans, including accounts that are not delinquent.
• Increased yearly revenue by 8 %
• Would do light skip tracing work on accounts with no contact information.