Yearly volunteer work
Years of experiences
Judith Reilly-Smith
Customer Service
Billings,MT
Summary
Results-driven Retail Supervisor with proven expertise in routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Work History
Retail Supervisor
Goodwill Easter Seals
Billings, MT
05.2020 - 04.2022
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Promoted business' development by building and maintaining relationships with new clients.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted reports to senior management to aid in business decision-making and planning.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored new sales associates to contribute to store's positive culture.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Entered and priced inventory to assist with efficient restocking.
- Coordinated merchandising displays, signage and sales enablement.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Janitorial Cleaner
Hanser's Automotive
Billings, MT
05.2014 - 06.2019
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Provided assistance to other staff members with cleaning of difficult areas.
- Replaced light bulbs and other electrical fixtures as needed.
- Removed trash, debris and other waste materials from premises.
Education
High School Education -
Bryan Homeschool
Billings, MTSkills
Teambuilding
Decision-Making
Training and Development
Analytical and Critical Thinking
Multitasking Abilities
Excellent Communication
Data Entry
Self-Motivated
Marketing strategy
Strategic selling
Interests
Timeline
Retail Supervisor
Goodwill Easter Seals
05.2020 - 04.2022
Janitorial Cleaner
Hanser's Automotive
05.2014 - 06.2019
High School Education -
Bryan Homeschool