Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Judith Reilly-Smith

Judith Reilly-Smith

Customer Service
Billings,MT

Summary

Results-driven Retail Supervisor with proven expertise in routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2

Years of experiences

Work History

Retail Supervisor

Goodwill Easter Seals
Billings, MT
05.2020 - 04.2022
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Trained newly hired sales team in upselling techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored new sales associates to contribute to store's positive culture.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Entered and priced inventory to assist with efficient restocking.
  • Coordinated merchandising displays, signage and sales enablement.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.

Janitorial Cleaner

Hanser's Automotive
Billings, MT
05.2014 - 06.2019
  • Handled equipment, chemicals, and materials properly and with caution.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Removed trash, debris and other waste materials from premises.

Education

High School Education -

Bryan Homeschool
Billings, MT

Skills

    Teambuilding

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Interests

Yearly volunteer work

Timeline

Retail Supervisor

Goodwill Easter Seals
05.2020 - 04.2022

Janitorial Cleaner

Hanser's Automotive
05.2014 - 06.2019

High School Education -

Bryan Homeschool

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Judith Reilly-SmithCustomer Service