Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Judith Reyes

Margate,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail oriented individual with excellent communication and customer service skills with a thorough understanding of team building and management skills.

Overview

3
3
years of professional experience

Work History

Airbnb Host

Airbnb, Inc.
01.2024 - Current
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
  • Implemented an efficient system for managing reservations, payments, and financial records related to Airbnb hosting activities.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

Restaurant Hostess

Phat Boy Sushi & Kitchen
09.2021 - 12.2022
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Checked in with servers to confirm preparedness before seating customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Education

BBA - Finance

Florida Atlantic University
Boca Raton, FL
05.2026

High School Diploma -

Fort Lauderdale High School
Fort Lauderdale, FL
06.2022

Skills

  • Facilities Management
  • Guest Relations
  • Strategic planning and analysis
  • Computer Skills
  • Customer Service
  • Excellent Communication
  • Written Communication
  • Organization
  • Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Airbnb Host

Airbnb, Inc.
01.2024 - Current

Restaurant Hostess

Phat Boy Sushi & Kitchen
09.2021 - 12.2022

BBA - Finance

Florida Atlantic University

High School Diploma -

Fort Lauderdale High School

Similar Profiles

CREATE PROFILE
Judith Reyes