Judith Richards
Houston,TX
Summary
Proven professional with a track record of enhancing operational efficiency at LabCorp by meticulously improving patient billing accuracy and reducing claim denials. Skilled in organization and data entry, adept at managing complex tasks and delivering results. Demonstrated excellence in communication and time management, ensuring high standards of customer service at Kipp Texas Public Schools.
Overview
26
26
years of professional experience
Work History
Receptionist
Kipp Texas Public Schools
2012.08 - 2024.06
- Serves as the primary point of contact for all inquiries including managing phone calls, messages, and in-person visitors.
- Greets and documents all visitor's using the verification process and ensures all guest have a visitor's badge and are directed to their destination.
- Signs students in and out, keeping a detailed log, manages the package and mail pick up and delivery
- Maintains the general office filing and kept the receptionist area clean and neat to give visitors a positive first impressions.
Passenger Assistant
International RAM Associates
2007.12 - 2009.04
- Ensure the safety and comfort of passengers at Hobby airport
- Assist elderly or disabled individuals needing assistant to flight gates , ticket counter,and through security gates with their luggage. Performed other duties as directed.
- Collaborated effectively with team members to ensure smooth operations during flights and layovers.
Patient Service Representative
Harris Health
2000.03 - 2006.11
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled customer service inquiries in person, via telephone and through email.
Medical Insurance Biller
LabCorp
1998.06 - 2000.02
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
- Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
Education
Associate of Science - Health Administration
University of Phoenix
Phoenix, AZ06.2008
Associate of Applied Science - Health Information Coding / Medical Transcription
Houston Community College
Houston, TX06.1997
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Database software
Timeline
Receptionist
Kipp Texas Public Schools
2012.08 - 2024.06
Passenger Assistant
International RAM Associates
2007.12 - 2009.04
Patient Service Representative
Harris Health
2000.03 - 2006.11
Medical Insurance Biller
LabCorp
1998.06 - 2000.02
Associate of Science - Health Administration
University of Phoenix
Associate of Applied Science - Health Information Coding / Medical Transcription
Houston Community College
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