Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judith Rincon

El Paso,TX

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and empathy, resulting in increased loyalty. Recognized for reliability and adaptability in high-pressure environments, consistently delivering exceptional service and maintaining organized operations.

Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Walmart
07.2016 - 04.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Facilitated seamless returns and exchanges, maintaining customer.
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
  • Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
  • Conducted regular inventory audits to verify stock levels and identify discrepancies, ensuring accurate recordkeeping.
  • Utilized advanced tracking software to monitor shipment progress from origin to destination accurately, keeping customers informed throughout the process.
  • Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
  • Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

EPCC
919 Hunter Dr, El Paso Tx.
08-2011

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Payment processing
  • Customer complaint resolution
  • Refund handling
  • Multitasking and organization
  • Adaptability and flexibility
  • Basic math
  • Order coordination
  • Order taking

Timeline

Customer Service Cashier

Walmart
07.2016 - 04.2025

High School Diploma -

EPCC

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