Judith Rios
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Leasing and Marketing Specialist/Assistant Community Manager
Embrey Management Services
08.2018 - Current
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maintained inventory of marketing literature, archive files and sample files.
- Administered and procured funding for new marketing programs.
- Onboarded new team members and coached personnel in marketing tasks.
- Monitored social media questions and comments and appropriately responded.
- Maintained high level of understanding of industry standards and trends.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Collected rent and tracked resident payments and information in computer system.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Held high approval rating and maintained customer loyalty with top-notch service.
Apartment Leasing Consultant
WillMax Capital Management
04.2017 - 07.2018
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Greeted clients, showed apartments and prepared leases.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Assistant Property Manager/Leasing Consultant
Light House Property Management
08.2014 - 04.2017
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Compiled maintenance and repair requests and reached out to local contractors for bid proposals.
- Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
- Escalated major issues to property manager for immediate remediation.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Posted policies and rules in common areas for tenant review.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Developed, reviewed and submitted property operating and capital budgets.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Developed monthly reports.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Revised plans to meet changing goals and requirements.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
No Degree - Business Administration
The University of Texas At Arlington
Arlington, TX12.2024
Associate of Arts -
Tarrant County College
Fort Worth12.2020
Skills
- Fact checking
- Communications management
- Customer Demographics
- Sales expertise
- Sales Strategies
- Graphic design
- Time management
- Marketing and advertising
- Budgeting
- Sales
- Bookkeeping
- Filing
- Leasing and Sales
- Spreadsheets
- MS Office
- Team collaboration
- Strategic planning
- Multi-line phone proficiency
- Customer Relations
- Decision-Making
- Organization and Time Management
- Analytical and Critical Thinking
- Identifying best practices
- Managing multiple projects
- Negotiation
- Mentoring
- Web technologies and services
- Receiving Support
- Attention to Detail
- Order Placement
- Organize Files
- Schedule Management
- Event and Meeting Planning
- Social Media Oversight
- Email Blasts
Languages
Spanish
Native or Bilingual
Timeline
Leasing and Marketing Specialist/Assistant Community Manager
Embrey Management Services
08.2018 - Current
Apartment Leasing Consultant
WillMax Capital Management
04.2017 - 07.2018
Assistant Property Manager/Leasing Consultant
Light House Property Management
08.2014 - 04.2017
No Degree - Business Administration
The University of Texas At Arlington
Associate of Arts -
Tarrant County College
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