Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Judith Rios

McAllen,TX

Summary

Organized and dependable professional skilled in managing multiple priorities while maintaining a positive attitude. Eager to embrace new challenges in a full-time role that leverages strong interpersonal skills, effective time management, and problem-solving abilities. Demonstrates exceptional analytical, communication, and teamwork skills, with a proven ability to adapt swiftly to new environments. Committed to contributing to team success and fostering continuous personal and professional growth.

Overview

17
17
years of professional experience

Work History

Guest Care Specialist

Carnival Cruise Lines
07.2025 - Current
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Created welcoming and comfortable environment for guests.

Bilingual Customer Service Representative

ADT Security
01.2024 - 03.2025
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met all call quality standards and daily quotas for first-call resolution.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Responded quickly to emergency situations to assess and deflect issues.

Customer Service Representative

TTEC
01.2021 - 10.2023
  • Handled over 70 customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Maintained clean work area while working at home and followed all rules and regulations.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Cashier

North Alamo Water Supply Co-op
01.2013 - 01.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Lead Teller

International Bank
01.2009 - 01.2012
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Identified potential needs through observation, questioning, and listening.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Educated customers on online banking and mobile banking applications.
  • Trained new hires on customer service policies and procedures.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Increased sales monthly by 30%
  • Counted cash drawers and made bank deposits.
  • Examined tellers' reports of daily transactions for accuracy.

Education

Certified Medical Assistant Diploma - Medical Assitant

Lee College, Baytown, TX
01.2014
  • Relevant Coursework: Insurance & claims specialist


High School Diploma -

Fountain Fort-Carson High School
01.2007

Skills

  • Strong verbal communication
  • Conflict resolution skills
  • Data entry proficiency
  • Payment processing
  • Issue resolution
  • Financial transactions
  • Emergency response
  • Product sales
  • Flexible schedule
  • Computer skills
  • Verbal and written communication
  • Customer service
  • Documentation and reporting
  • Language proficiency
  • Detail-oriented
  • Data inputting
  • Maintains confidentiality
  • Data accuracy
  • Error identification
  • Proofreading
  • Certified in 10-key
  • Document processing
  • Multitasking and organization
  • Software troubleshooting
  • Insurance processing
  • Technical support
  • Medical terminology
  • Resourceful
  • Insurance eligibility
  • Microsoft Word
  • Medical billing

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Maintained an average typing speed of 62 WPM on all assignments.

Languages

Spanish
Native or Bilingual

Timeline

Guest Care Specialist - Carnival Cruise Lines
07.2025 - Current
Bilingual Customer Service Representative - ADT Security
01.2024 - 03.2025
Customer Service Representative - TTEC
01.2021 - 10.2023
Cashier - North Alamo Water Supply Co-op
01.2013 - 01.2014
Lead Teller - International Bank
01.2009 - 01.2012
Fountain Fort-Carson High School - High School Diploma,
Lee College - Certified Medical Assistant Diploma, Medical Assitant

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