Judith Roblero
Onancock
Summary
As a self-motivated person, I am driven into learning quickly, advancing in computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. With 3+ years of customer service skills, I have experience with handling customer interactions and resolving issues promptly. Developed strong customer service and technical skills in a fast-paced environment as well as providing document management.
Overview
5
5
years of professional experience
Work History
Medical Business Assistant/Spanish Medical Interpreter
Eastern Shore Rural Health System
01.2024 - Current
- Supported daily operations by managing schedules, verifying insurances and responding to telephone encounters.
- Provided customer service support, addressing inquiries and resolving issues in a timely manner.
- Contributed to onboarding new employees by organizing training materials and providing 1v1 sessions.
- Resolved customer inquiries in both English and Spanish, enhancing communication efficiency.
- Demonstrated adaptability by learning new procedures and technologies quickly within fast-paced environment.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
Housekeeping Room Attendant
Refuge Inn
05.2022 - 09.2023
- Ensured cleanliness and orderliness of guest rooms.
- Responded promptly to guest requests and concerns, creating a positive customer experience through effective communication.
- Developed strategies for time management, optimizing daily cleaning schedules to meet operational demands.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management.
Waitress
China Chef
06.2021 - 06.2023
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Managed order accuracy, ensuring timely delivery of food and beverages to customers
- Trained new staff on operational procedures and restaurant protocols to maintain service quality.
- Collaborated with kitchen staff to streamline communication for efficient meal preparation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Student Teacher Cadet
Accomack County Public Schools
11.2021 - 05.2022
- Facilitated small group instruction to address diverse learning needs and promote student engagement.
- Integrated technology tools into lessons to support interactive learning experiences for students.
- Worked with classroom teacher to learn about current standards and best practices.
- Boosted students'' self-confidence and motivation through regular positive reinforcement and constructive feedback.
Education
High School Diploma -
Nandua High School
Onley, VAAssociate in Business Administration -
Eastern Shore Community College
Melfa05-2026
Skills
- Document management
- Payment processing
- Call reception
- Customer service
- Data entry
- Teamwork
- Self-motivation
- Bilingual (Spanish/English)
Languages
Spanish
English
Timeline
Medical Business Assistant/Spanish Medical Interpreter
Eastern Shore Rural Health System
01.2024 - Current
Housekeeping Room Attendant
Refuge Inn
05.2022 - 09.2023
Student Teacher Cadet
Accomack County Public Schools
11.2021 - 05.2022
Waitress
China Chef
06.2021 - 06.2023
High School Diploma -
Nandua High School
Associate in Business Administration -
Eastern Shore Community College