Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judith Roland

Maybrook

Summary

-Dynamic customer service professional with a proven track record at Bed Bath & Beyond, excelling in problem-solving and team leadership. Adapt at enhancing customer satisfaction and efficiently managing data entry tasks. Recognized for fostering positive relationships and resolving complex issues, ensuring a seamless experience for clients.

-Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

21
21
years of professional experience

Work History

Call Center Representative

Collection Bureau Inc.
02.2019 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Baggage Service Agent/Ticketing Agent

Air France-KLM
10.2015 - 02.2017
  • Built positive relationships with customers by providing exceptional customer service.
  • Enhanced customer satisfaction by efficiently handling baggage-related inquiries and resolving issues promptly.
  • Logged bags and flights upon arrival to airport or baggage areas.
  • Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners in a timely manner.
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
  • Sold, printed, and issued tickets to guests.

Customer Service Representative Team Lead

Bed Bath & Beyond
01.2009 - 01.2016
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Data Processor

Citigroup Inc
03.2007 - 06.2008
  • Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
  • Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
  • Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
  • Utilized established methods for data processing and analysis for consistency and accuracy.

Sales Associate

Target
07.2004 - 04.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Harry Van Arsdale High School
Brooklyn, NY
06-2004

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues

Timeline

Call Center Representative

Collection Bureau Inc.
02.2019 - Current

Baggage Service Agent/Ticketing Agent

Air France-KLM
10.2015 - 02.2017

Customer Service Representative Team Lead

Bed Bath & Beyond
01.2009 - 01.2016

Data Processor

Citigroup Inc
03.2007 - 06.2008

Sales Associate

Target
07.2004 - 04.2007

Harry Van Arsdale High School

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