- Playing Sports
- Kayaking
- Swimming
- I enjoy cooking for friends and family gatherings
- Volunteering
- Gym Workouts
- Stand-up Paddleboarding (SUP)
- Team Sports
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
Judith Ross
Auburn,ME
Summary
Dynamic manager with a proven track record at The Better Living Center and Main St Dairy Treat. Excelling in team leadership and customer service. Skilled in conflict resolution and staff training, I fostered a motivated workforce, enhancing customer satisfaction through effective communication and problem-solving. Committed to creating a safe and organized environment, I consistently improved operational efficiency.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Manager (Ice Cream Scooper)
Main St Dairy Treat (Barb Angell)
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Retail Cashier
Better Living Center (Wayne Drake)
12.2020 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
BHP/ED Tech 1
Andwell Therapy and Early Learning Services
05.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
Associate in General Studies -
Central Maine Community College
05-2025
High School Diploma -
Edward Little High School
06-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Goal setting
- Staff management
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Relationship building
- Strategic planning
- Documentation and reporting
- Emergency response
- Multitasking
- Problem-solving
- Attention to detail
- Adaptability and flexibility
- Excellent communication
- Organizational skills
- Hiring and training
- Training and development
- Scheduling and coordinating
- Good judgment
- Active listening
Student of the Month
My senior year of highschool I was selected to be Student of the Month. This was when a group of teachers chose 1-5 students who were preforming stellar work and making an impact throughout the school enviroment.
Interests
Timeline
BHP/ED Tech 1
Andwell Therapy and Early Learning Services
05.2024 - 07.2024
Manager (Ice Cream Scooper)
Main St Dairy Treat (Barb Angell)
06.2022 - Current
Retail Cashier
Better Living Center (Wayne Drake)
12.2020 - Current
Associate in General Studies -
Central Maine Community College
High School Diploma -
Edward Little High School
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