Judy Sullivan

I’ve been a nanny for my granddaughters, now ages 4 and 3, since birth.

Ensured newborn twins received attentive care during overnight shifts three times weekly.

• Closely monitored infant health indicators such as weight gain, growth progression, feeding patterns, and overall wellness during overnight shifts.
• Assisted in the transition of infants to self-soothing bedtime routines by gradually reducing nighttime interventions while still providing support when needed.
• Decreased parental stress levels through efficient handling of night feedings, diaper changes, and soothing techniques.
• Managed emergency situations calmly and effectively, ensuring the safety of children at all times.

• Fostered positive relationships with students by displaying genuine interest in their lives both inside and outside the classroom setting.
• Communicated effectively with parents about their child''s progress and any areas of concern through conferences, written reports, and informal conversations.
• Managed daily classroom routines and transitions, ensuring smooth handoffs between activities with minimal disruptions to instruction.
• Supported classroom management by establishing clear expectations and maintaining a structured environment for students.

• Implemented behavior management techniques successfully, reducing disruptions and fostering a respectful classroom atmosphere.
• Fostered strong relationships with students'' families through regular communication about academic progress and behavior concerns.
• Participated actively in professional development opportunities to stay current with best practices in elementary education.
• Contributed significantly to improved classroom organization by maintaining clean spaces and proper storage of resources for easy access during lessons.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
• Coached employees through day-to-day work and complex problems.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.

• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
• Maintained clean reception area to promote positive, professional environment for clients.
• Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
• Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
• Answered multi-line phone system and enthusiastically greeted callers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
• Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Completed all tasks in compliance with company policies and procedures.