Judith Toriche

• Keeping clients updated on the status of their applications at each stage of the process.
• Prioritize clients based on urgency and determine the appropriate action that can impact the outcome of the client's needs.
• Guiding clients on various housing-related concerns, including landlord-tenant disputes and housing discrimination.
• Assisting individuals with disabilities in finding suitable, affordable housing that meets their needs.
• Collaborating with other service providers to ensure clients receive all the assistance they need.
• Helping clients identify financial resources available to them through federal aid programs, community organizations, and other options.
• Must convey information accurately and calmly, ensuring that both clients and staff understand the situation. This includes active listening and asking the right questions to gather essential details.
• Assisting clients in recognizing and resolving potential issues related to their current housing situation.

- Maintain a safe and supportive trauma-informed environment within the shelter.

- Monitor the facility to ensure the safety of clients and the shelter spaces.

- Assist clients with shelter routines and help them adhere to all shelter procedures.

- Aid clients in resolving conflicts with other residents in the shelter.

- Document observations and interactions with clients in the Homeless Management Information System, and communicate these details to a shelter case manager and shelter management.

- Intervene in client crises as directed by shelter management.

- Ensure the privacy and safety of all guests by not disclosing their identities and restricting access to the premises to guests, staff, caseworkers, and law enforcement personnel only.

• Maintained office services by organizing operations and procedures, preparing payroll, managing correspondence, designing filing systems, reviewing and approving supply requisitions, and overseeing clerical tasks.
• Completed operational requirements by scheduling work assignments, assigning employees, and following up on results.
• Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Managed both electronic and paper filing systems for quick and easy information retrieval.
• Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Monitored office supplies and restocked low items to keep team members focused and productive.
• Reduced administrative errors by thoroughly proofreading office documents and maintaining accurate records.
• Assisted in the preparation and processing of payroll to ensure timely staff payments.

• Maintains office services by organizing operations and procedures. This includes preparing payroll, managing correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning as well as monitoring clerical tasks.
• Completes operational requirements by scheduling and assigning employees, and following up on work results.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Coordinates communications, financial processing, registration, record keeping, and other administrative functions.
• Demonstrates exceptional multitasking abilities by handling a variety of responsibilities, including reception duties and administrative tasks.