Judith (Judi) Torrieri
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Property Manager I
National Church Residences
01.2022 - 07.2025
- Assisted the Property Manager in managing a 200-unit, HUD property that housed seniors 62 and older or 18 and older with a disability.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in Maintenance or outside repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Handled negotiations with vendors and supply houses saving the company thousands of dollars.
- Reviewed invoices after they were entered onto Yardi to ensure that duplicate invoices were not uploaded for payment.
- Monitor work orders to ensure satisfactory performance and completion of resident work orders
- Maintained records (pest control logs, appliance logs, etc.
- Collect the rent checks for Property Manager and conducted collection calls when needed.
- Assigned proximity cards for new residents, and replacement cards when needed.
- Submitted Vendor invoices onto Yardi for approval from Regional Manager for payment.
- Provide constant vendor/ contractor communications concerning work scheduling, invoicing, vendor relations and certificates of insurance.
- Receive all emergency calls from the Emergency Hotline regarding emergency issues from residents
- Coordinate events to offer daily activities. Designed and generated monthly Calendars for residents.
- Completed Annual Recertification's from meeting with the resident to dating the information uploaded for renewal of lease.
- Responsible for entering incidents onto Aclaimant
- Implemented a (Fire Safety Book) that had a list of residents who are immobile for the Fire Department in case of a fire.
- Coordinated with Meals on Wheels to supply lunches once a day/ 5 days a week for our residents.
- Coordinated with ABC Clinic to come to the property and pick up residents cats/dogs to conduct shots, spay/neuter, chipping when needed.
- Responsible for conducting monthly shopping for Maintenance, Housekeeping, Service Coordinator and the office.
Leasing Consultant
Metro Self Storage
02.2020 - 07.2021
- Trained on Yardi then on StorEdge
- Conveyed the features and benefits of our storage facility to the customers
- Discussed with customers the quality of Metro's own packing boxes, tape, bubble wrap, etc.
- Maintained office files to ensure information was current.
- Ordered office supplies, cleaning supplies and packing supplies when needed.
- Responsibilities included cleaning the storage units and conducted regular maintenance of the buildings
- On different days and during COVID, I would be acting Property Manager when Needed.
- Performed collection calls when needed.
- Executed all documents associated with leasing a storage unit
- Prepared competition reports from other storage facilities
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Agent
Pinewood Estates
09.2016 - 06.2019
- Ordered office supplies, receive & sent faxes
- Scanned & copied documents when needed.
- Answered multi-line phone system.
- Received mail, vendor packages and greet tenants
- Excellent communication and negotiation skills
- Scheduled Contractors when needed to do repairs on vacant apartments
- Reviewed apartments before showing them to potential tenants
- Assisted Property Manager in organizing and scheduling special events
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Participated in property inspections to prepare for move-ins and move-outs.
- Monitored advertising effectiveness by gathering information about market competition in local area.
Owner/ Operator
Animal Camp
01.2008 - 03.2019
- I started my own business 3 –4 months after moving to Long Island, NY. Since I loved working with animals, I studied and received my NY State Wildlife Rehabilitation License, Veterinary Assistant Certificate and Wildlife, Forestry and Conservation Certificate. I took the necessary steps to ensure success. I made a website, acquired insurance, and received my Certificate in Pet First Aid & CPR. I did my own advertising and networking for my business. I also sat on the board of Pet Safe Coalition and worked with the SPCA whenever they needed me. I assisted the different rescue groups in preparing pets for winter, nail clipping, feeding and finding homes for foster animals.
- Managed day-to-day business operations.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Pet Care Services to customers.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
No Degree - Criminal Justice & Business Law
McLennan Community College
Waco, TXCertificate of Technical Studies - Excel
Suffolk County Community College
Selden, NYCertificate - Wildlife Forestry & Conservation
Penn Foster Career School
Scranton, PACertificate - Veterinary Assistant
Penn Foster Career School
Scranton, PACertificate - Bookkeeping
Suffolk County Boces
SeldenCertificate - Quickbooks
Suffolk County Boces
Selden, NYSkills
- Typing – 68 WPM
- Microsoft 365 knowledge
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Rent collection
- Housing regulations
- Policy enforcement
- Emergency response planning
- Activity planning
- Customer service-focused
- Critical thinking
Accomplishments
- Achieved the safety of the residents vehicles by purchasing a camera that sat flushed on the window. Through effective observation skills I was able to foil (2) car thefts.
- Achieved Superstar Status by completing Recertification's with accuracy and efficiency for 2 months in a row.
Certification
- Conflict Resolution Techniques
- First Aid, CPR, AED
- Mastering Conversation Skills
- Fundraising
- Salesforce
- Bookkeeping
- Quickbooks
- Excel
- Managing Rental Properties
- Abnormal Psychology
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Assistant Property Manager I
National Church Residences
01.2022 - 07.2025
Leasing Consultant
Metro Self Storage
02.2020 - 07.2021
Leasing Agent
Pinewood Estates
09.2016 - 06.2019
Owner/ Operator
Animal Camp
01.2008 - 03.2019
No Degree - Criminal Justice & Business Law
McLennan Community College
Certificate of Technical Studies - Excel
Suffolk County Community College
Certificate - Wildlife Forestry & Conservation
Penn Foster Career School
Certificate - Veterinary Assistant
Penn Foster Career School
Certificate - Bookkeeping
Suffolk County Boces
Certificate - Quickbooks
Suffolk County Boces
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