Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judith V. Buckley

Freehold

Summary

Dynamic professional with extensive experience at S&P Global, specializing in consultative sales and CRM management. Consistently exceeded sales targets, achieving 175% in 2008 through strategic client engagement. Proficient in Microsoft Office, leveraging advanced skills to enhance customer satisfaction and drive business growth.

Overview

35
35
years of professional experience

Work History

Operations Manager

Tri-State Skylite Inc.
Freehold
09.2013 - Current
  • Developed and cultivated new business relationships through marketing and prospecting.
  • Prepared and delivered all new business quotes and proposals.
  • Responsible for generating new business as well as retention and growth of existing customers (up-sell and cross-sell).
  • Conducted in-house audits with insurance companies to go over extensive business records.
  • Office administration duties, including submission of union information to Local 28, comprised of payroll, hours, benefits, etc.
  • Worked on-site with an IT consultant to get all computer programs running efficiently.

Access Services Representative

National Medical Systems
Lawrenceville
11.2021 - 06.2025
  • Multi-faceted position scheduling several different client candidates/employees each day for various types of procedures, including clinic visits, lab visits, and pharmacy visits
  • Vaccine specialist
  • Communicate with clients regarding needs and make sure needs are met and satisfied to keep a high client satisfaction score
  • Daily key performance indicators exceeded, including client satisfaction score, productivity score
  • Handling of client solutions inquiries via Zendesk etc.
  • Liaison between medical records handling and candidate/employee for vendor credentialing
  • Daily navigation of a network of clinics/labs to schedule accurately and promptly
  • Daily interaction with teams internally, externally, and cross-functionally
  • Remote and in-office work
  • Exceeded all daily and monthly targets

Account Manager/Team Leader

S&P Global/McGraw Hill/Platts
Hightstown
06.2005 - 09.2013
  • Exceeded sales goals each year, including 100% in 2005 and 2006, 165% in 2007, 175% in 2008, 139% in 2009, 158% in 2010, 120% in 2012, and 115% in 2013.
  • Responsible for selling the entire suite of Platts energy commodity products across all levels of organizations. Energy commodity data, including oil, electricity, natural gas, metals, petrochemicals, coal, etc.
  • Responsible for generating new business as well as retention and growth of existing customers (up-sell and cross-sell).
  • Manage a bank of business averaging 7 million dollars.
  • Consultative Selling, Lead Prospecting, Needs Assessment, Product Presentations, Closing Sales for New Business and Renewals.
  • Team Leader of the Inside Sales Team in Hightstown, NJ, which consisted of six salespeople, by troubleshooting client inquiries, product and new hire training, as well as documenting best practices.
  • Recipient of many sales awards, including President's Club.
  • Successful Forecasting and CRM Management.
  • Created my advertising programs using a consultative approach to selling.
  • Served as third-party commodity sales champion.
  • Effectively communicated with several internal operations groups to achieve sales success, including global client services, accounts receivable, commodity specialists, etc.
  • Focus group member for retention team. Provided the idea to leaders to create 30, 60, and 120 touch points in CRM for newly signed customers. This led to increased customer satisfaction as well as training opportunities.

The Dun & Bradstreet Corporation
New York
03.1990 - 06.2005
  • Held numerous positions, including Business Analyst, Senior Business Analyst, Divisional Manager, District Consultant, Account Manager, Senior Account Manager, and Global Account Manager.

Education

B.S. - Marketing/Economics

Seton Hall University
South Orange, NJ

Skills

  • Microsoft Office proficiency
  • CRM software expertise
  • Salesforce experience
  • Advanced training completion
  • Internet research skills

Timeline

Access Services Representative

National Medical Systems
11.2021 - 06.2025

Operations Manager

Tri-State Skylite Inc.
09.2013 - Current

Account Manager/Team Leader

S&P Global/McGraw Hill/Platts
06.2005 - 09.2013

The Dun & Bradstreet Corporation
03.1990 - 06.2005

B.S. - Marketing/Economics

Seton Hall University

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