Judith Vedrine
Boca Raton,FL
Summary
Consider myself as an friendly Receptionist with background in various office settings. Knowledgeable about HIPPA, service and clerical requirements. Takes on multiple tasks with excellent time management abilities and resourceful approach. Assist patients with scheduling outside appointments with specialists, or any radiologist facilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist 1 (Podiatry Services)
Conviva Care Solutions
08.2019 - Current
- Greet patients upon arrival to the facility and ensure that registration is completed in a timely manner
- Collect and enter patient’s data into the secured information system in an accurate and expeditious manner
- Perform clinical duties such as discuss symptoms, gather, and input information into the electronic medical records system, sterilize and clean equipment and maintain examination rooms at an outpatient care site
- Maintain and track electronic records and logs
- Collaborate closely with Physicians and Nurses based upon the needs of the patient
- Perform administrative/clerical/operational/customer support/computational tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answers approximately about 40-50 phone calls promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Receptionist 1 (Ophthalmologist Department)
Conviva Care Solutions
08.2019 - Current
- Contact patients to schedule appointments with physicians or reschedule as needed
- Greet patients upon arrival to the facility and ensure that registration is completed in a timely manner
- Verbally explain the pre & post operative procedure to patients
- Collect and enter patient’s data into the secured information system in an accurate and timely manner
- Use the internal portal to send prescriptions to the pharmacy
- Follow up with patients to inquire about post operative status/recovery
- Maintain client records and ensure that that electronic portal is up to date as required.
- Confirmed appointments, communicated with clients, and updated client records.
- Receives about 20-30 incoming emails daily
- Answered phone promptly and directed incoming calls to correct offices.
Medical Assistant
Conviva Care Solutions
07.2019 - Current
- Operate a switchboard or multi-line phone and maintain long distance call logs
- Maintain a high daily call log appropriately 30 calls daily
- Greet visitors and determine the nature of their visit, issue visitor passes and maintain visitor logs, alert appropriate party of visitor arrival or directs visitors to appropriate office, department, or employee
- Provide customer service and resolve any immediate concerns/requests with management
- Use internal software to process appointments, insurances, check-ins and check-outs
- Take and distribute accurate messages and respond to routine inquiries from internal or external sources
- Perform administrative/clerical/operational/customer support/computational tasks
- Perform miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Leon & Kronberg Pediatric Center
01.2015 - 09.2018
- Manage patient care through an electronic portal
- Operate a multi-line phone system
- Prepare treatment rooms for patient examinations, keep the rooms neat and clean and clean and sterilize instruments and dispose of contaminated supplies approximately 10 times a day
- Measure and record patients vital signs, such as height, weight, temperature, blood pressure, pulse and respiration
- Check to make sure that patient history is complete (i.e
- Immunization records, allergy to medications, health record updates, etc)
- And document any immunizations needed
- Review documentation from previous visits/calls and follow-up plan as needed
- Assist doctors in any necessary procedures such as giving injections or removing sutures or emergency situations
- Complete necessary paperwork for patient’s i.e
- (school forms, medication forms)
- Complete necessary referrals and referral cover sheets for doctor approval
- Call insurance companies to obtain necessary authorization for certain procedures
- Explain treatment procedures, medications, diets and physicians' instructions to patients
- Use the internal portal to send prescriptions to the pharmacy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Diploma - Medical Assisting
ATI Career Training Center
Fort Lauderdale, FL08.2010
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Clerical Support
- Hardworking
- Dependable
- Motivated
- Creative
Certification
- Certified Medical Assistant
- Cardiopulmonary Resuscitation (CPR)
Fluent in Creole
There's more to communication than speaking and listening. I am excellent at conversing verbally in a second language (Creole)
Timeline
Receptionist 1 (Podiatry Services)
Conviva Care Solutions
08.2019 - Current
Receptionist 1 (Ophthalmologist Department)
Conviva Care Solutions
08.2019 - Current
Medical Assistant
Conviva Care Solutions
07.2019 - Current
Medical Assistant
Leon & Kronberg Pediatric Center
01.2015 - 09.2018
Diploma - Medical Assisting
ATI Career Training Center