Judith Viera
Bradenton,FL
Summary
Proficient in multitasking and time management with over 12 years of customer service experience and 10 years in clerical roles. Demonstrated ability to handle high volumes of inbound and outbound calls while maintaining composure under pressure. Strong team player with a commitment to continuous learning and skill enhancement. Recognized for being hardworking, organized, and effective in collaborative environments.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Manatee County School Board
2022 - Current
- Managed front desk operations, ensuring smooth visitor check-in and communication flow.(Raptor)
- Coordinated appointment scheduling for staff and students, optimizing daily schedules for efficiency.
- Trained new reception staff on procedures and best practices, enhancing team performance and consistency.
- Resolved inquiries from parents and students promptly, enhancing customer service satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted visitors warmly, creating positive first impression of organization.
- Translated documents from Language to Language.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Reviewed, edited and proofread translated documents for accuracy.
- Interpreted spoken and written languages other than English and vice versa.
Guidance Clerk
Manatee County School Board
01.2022 - Current
- Communicated with Parents and Staff to answer questions or explain information.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Completed work schedules, managed calendars and arranged appointments.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
Intake Specialist
Hoveround
04.2010 - 04.2022
- Answered and logged incoming inquiries via phone, fax and email.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Gather Medical Conditions
- Gather Insurance Information
- Scheduled Doctor appointment
- Create New leads with Dr. referrals
- Mail out necessary paperwork for exam
- Remind clients of Doctor appointment
Education
No Degree -
Medical administrative was the degree I was going for. I was able to obtain medical terminology, billing and coding, business management.
No Degree -
During my time at Mti, I was able to obtain certificates in Word,Excel,Accounting and Business terminology.
High School Diploma - undefined
05.2007
Skills
- Friendly, Positive Attitude
- Good Work Ethic
- Microsoft Office
- Computer Skills
- Problem Resolution
- Active Listening
- Reliable & Trustworthy
- Planning & Organizing
- People Skills
- Organizational Skills
- Fluent in Spanish
- Customer Service
- Call Documentation
- Verbal and Written Communication
- Understanding Customer Needs
- Calm and Professional Under Pressure
- CRM Software
- Data Entry
- Customer Data Confidentiality
- Translation and Interpretation Services
- Call Center Operations
- Technologically Savvy
- Clerical Support
- Office Equipment Proficiency
- Microsoft Office Expertise
- Inbound and Outbound Calling
- Schedule Mastery
- High-Energy Attitude
- Confidentiality and Data Protection
- Document and File Management
- Appointment Coordination
- Professional and Courteous
- Schedule Management
- Mobile Phone Inquiries
- Visitor Relations
- Fast Learner
- Spreadsheet Tracking
- Mail Routing and Distribution
- Electronic Records Management
- Service Referrals
- Medicaid and Medicare Paperwork
Languages
Spanish
Native or Bilingual
Volunteer
I currently have five years helping at Our Daily bread of Bradenton. Our bread is a nonprofit organization currently helps families in Manatee county who are in need of food. I assist in making small food bags and stocking shelves. Mostly during holiday and summer.
Any Questions Contact Britney or Angela 941)747-3709
Sac
Leadership & Involvement
School Advisory Council (SAC) Member
Samoset Elementary School – Bradenton, FL
2024 – Present
• Collaborate with administrators, teachers, and families to support school improvement goals.
• Provide input on school policies, programs, and budget priorities.
- • Represent staff and community interests in decision-making processes.
Affiliations
School Advisory Council (SAC) Member
Samoset Elementary School – Bradenton, FL
2024
Sunshine Committee Co-Chair
Samoset Elementary School – Bradenton, FL
2025 – Present
• Coordinate staff appreciation events and morale-boosting activities.
• Support a positive workplace culture through celebrations and recognition initiatives.
• Partner with administration to promote team spirit and staff engagement.
Timeline
Guidance Clerk - Manatee County School Board
01.2022 - Current
Intake Specialist - Hoveround
04.2010 - 04.2022
Community High School - High School Diploma,
Front Desk Receptionist - Manatee County School Board
2022 - Current
Kaiser University - No Degree,
Manatee Technical College - No Degree,