Judith Webster
Montgomery,IL
Summary
As a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Currently seeking to maintain a remote part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Annuity Health, LLC
09.2023 - Current
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- As part-time employee, manage between 25-30 calls day.
Substitute Teacher, K-12
School Districts 308 And 115
08.2017 - 09.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Provided instruction for students in core subject areas.
Office Manager
Harris Corporation
03.2011 - 07.2017
- Controlled office finances to lower costs and keep business operating within budget year over year continued to save remote office between $100.00 - $500.00 annually.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
Purchasing Assistant
ALDI
05.2008 - 06.2010
- Processed purchase orders and invoices in accordance with company procedures.
- Maintained completed documentation and records of all purchasing activities.
- Created revenue for ALDI by ensuring invoices were paid paid on-time and with proper discounts taken. Also resolved 'problem' invoices quickly again, ensuring revenue for ALDI. Overall revenue created per month 10% for Chicago Division
Facilities Engineer Services Specialist
FERMI Lab
06.2006 - 05.2008
- Acted as contact for client's communication with field personnel, handled at least 30 incoming calls per week.
- Produced precise technical specifications and data sheets, when working Preventative Maintenance schedule, often worked over 200-300 data sheets per week.
Department Assistant
Lions Club International
04.2002 - 06.2006
- Ordered and distributed office supplies while adhering to fixed office budget prevented quarter variances by 25%.
- Proofread and edited documents for accuracy and grammar preventing wasted money.
Senior Customer Service Specialist
GMAC
10.1995 - 02.2002
- Handled approximately 40 - 50 customer calls per day.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Responded proactively and positively to rapid change.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Education
Bachelor of Science - History
Illinois State University
Normal, IL05.1994
Skills
- Account Management
- Managing Multiple Tasks
- CRM Software
- Professional Telephone Demeanor
- Customer Relationship Management
- Verbal and Written Communication
- Procurement
- Microsoft Office Suite
- Ethical Conduct
Timeline
Customer Service Representative
Annuity Health, LLC
09.2023 - Current
Substitute Teacher, K-12
School Districts 308 And 115
08.2017 - 09.2023
Office Manager
Harris Corporation
03.2011 - 07.2017
Purchasing Assistant
ALDI
05.2008 - 06.2010
Facilities Engineer Services Specialist
FERMI Lab
06.2006 - 05.2008
Department Assistant
Lions Club International
04.2002 - 06.2006
Senior Customer Service Specialist
GMAC
10.1995 - 02.2002
Bachelor of Science - History
Illinois State University
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