JUDITH WELLS
Southgate,MI
Summary
Organized, dedicated healthcare professional strives at coordinating multiple tasks to deliver seamless operations. Offering many years in environments with proven success improving efficiency and effectiveness. Compassionate and empathetic with strong relationship-building and communication skills. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
14
14
years of professional experience
Work History
Healthcare Ambassador Lead
Landmark Health
Southfield, MI
04.2024 - 08.2024
- Team lead for 14 ambassadors which included scheduling, training, and troubleshooting issues that arise on home visits while managing communications between providers and ambassadors.
- Assisted in improving and participated in the onboarding process by leading the first initial visit program.
- Coordinated services such as transportation, nutrition assistance and community resources to elderly patients.
- Coordinated with other healthcare professionals, including nurses, doctors, and dieticians in order to ensure comprehensive care.
- Participated in team meetings to discuss strategies for addressing complex cases or situations
Community Health Advocate-Remote
Landmark Health
Southfield, MI
03.2023 - 04.2024
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
- Responded promptly to inquiries from external contacts regarding programs or services offered by the organization
- Identified innovative strategies to enroll patients into the Landmark Health program.
- Leveraged reporting and dashboards to prioritize telephonic and field based outreach to members.
Client Care Coordinator
Home Instead Home Care
Southfield, MI
12.2020 - 04.2024
- Performed care consultations and assessments to ensure the highest leval of care and safety for clients as well as their families.
- Quality Assurance visits/phone calls with new and existing clients and families to ensure customer satisfaction
- Input client assessments, schedules and QA visits into Clear Care system.
- Met with caregiver and clients on initial day of service to ensure warm hand off and continuation of services
- QA reports weekly provided to management which contained closing ratio of intakes to new client of a minimum of 80%.
Admission Director
Medilodge of Richmond
Richmond, MI
12.2010 - 04.2020
- Respond to inquiry calls, email and referrals through hospital system while managing the admission process in a timely manner and with appropriate follow up.
- Manage bed availability and facility services as well as occupancy level and daily census.
- Conduct facility tours with potential patients and family members. Ensure admission paperwork is completed and scanned into EMR.
- Daily communication with case managers and discharge planners at area hospitals to schedule admissions into facility.
- Addressed concerns of resident and/or family member during their stay in the facility
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI06-1986
Skills
- Customer Engagement
- Teamwork and Collaboration
- Multitasking
- Organizational Skills
- Implementing Client Care Plans
- Interpersonal Communication
- Community Outreach
- Documentation management
Timeline
Healthcare Ambassador Lead
Landmark Health
04.2024 - 08.2024
Community Health Advocate-Remote
Landmark Health
03.2023 - 04.2024
Client Care Coordinator
Home Instead Home Care
12.2020 - 04.2024
Admission Director
Medilodge of Richmond
12.2010 - 04.2020
High School Diploma -
Lincoln Park High School