Judith Zambrano

• Increased patient satisfaction by 25% in one year
• Reduced wait times by 30% through improved scheduling
• Oversaw daily operations to ensure compliance with healthcare regulations and standards.
• Implemented efficient scheduling practices to optimize physician availability and patient access.
• Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
• Oversaw accounting, budgeting, and financial reporting.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Developed workflows that improved patient intake processes, enhancing overall experience.
• Developed staff schedules to optimize resource allocation and meet practice needs.
• Managed daily operations to ensure efficient patient flow and quality care delivery.

• Streamlined billing processes reducing errors by 20%
• Processed and verified billing statements for accuracy and compliance with company policies.
• Coordinated with cross-functional teams to resolve billing discrepancies efficiently.
• Provided exceptional customer service by addressing inquiries related to billing issues promptly.
• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
• Responded to customer concerns and questions on daily basis.

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• Managed front desk operations, ensuring efficient patient flow and appointment scheduling.
• Developed close working relationships with front office and back office staff.
• Supervised administrative staff, promoting teamwork and enhancing service quality.
• Streamlined office procedures, improving overall operational efficiency and workflow.
• Provided supervision and management to team of support personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Resolved patient inquiries and concerns promptly, maintaining high standards of customer service.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Ordered all office supplies and kept check on inventory levels.
• Supervised team of 15 office personnel