Judith A. Leys
New Rochelle,NY
Summary
Highly motivated individual with proven record of success in customer relations and operations; seeks a managerial position with advancement opportunities that will utilize required skills and experience. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
23
23
years of professional experience
Work History
Branch Manager
JP Morgan Chase Bank N
Bronx, NY
08.2011 - Current
- Conduct daily huddle to set the plan of the day and ensure that all staff is on board
- Coach, Mentor, Develop and Motivate Team
- Develop and Grow Business Relationship while partnering with Business Specialist
- Deepen Consumer relationship by acquisition
- Ensure adherence to company policy and procedure
- Conduct quarterly meetings with staff
Assistant Branch Manager
Banco Popular N.A
, NY
08.2005 - 08.2011
- Manage, motivate and supervise team of seven employees
- Ensure adherence to policy and procedures and conduct weekly coaching sessions
- Conduct development and debriefing meeting and prepare sales reports
- Identify potential business customers and establish relationship with product and service that match customers needs Deepen and develop existing business and consumer customer relationships
- Actively involved in Community Events
- Conduct monthly internal branch audits.
Branch Operations Supervisor/Teller Coordinator
Bank of America Pelham Manor
07.2001 - 08.2005
- Responsible for the adherence of the bank’s policy and procedures attaining satisfactory audit
- Supervise and motivate an efficient and productive teller team
- Advised customers on the bank’s products during the cross-sell process
- Member of region audit team.
Education
Certificate in Administration -
Henderson Secretarial College
1981
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St. Jago High School
1980
Skills
- Business Relationship Management
- Customer Service
- Sales Support
- Branch Operations Management
- Staff Recruitment and Hiring
- Interviewing and Hiring
- Employee Training Oversight
- Shift Scheduling
- Cross-Selling and Upselling
- Team Supervision
- Compliance Assessments
- Coaching and Mentoring
Additional Information
- Supervise and motivate efficient and productive teller team. Motivate the tellers in the branch’s referral process. Promoted to branch Operations Supervisor.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Branch Manager
JP Morgan Chase Bank N
08.2011 - Current
Assistant Branch Manager
Banco Popular N.A
08.2005 - 08.2011
Branch Operations Supervisor/Teller Coordinator
Bank of America Pelham Manor
07.2001 - 08.2005
Certificate in Administration -
Henderson Secretarial College
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St. Jago High School