Judith Anderson
Fairburn,GA
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple tasks. Self-motivated work ethic to perform effectively in independent or team environment
Overview
6
6
years of professional experience
Work History
Customer Service Representative
J And B Medical
12.2023 - Current
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Assisted in the creation of knowledge base articles and reference materials, streamlining access to information for both team members and customers alike.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Office Manager
Artis Power LLC
01.2021 - 12.2023
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Supported human resources activities by assisting with recruitment efforts, scheduling interviews, and processing new hire paperwork efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Quality Assurance Specialist
Fresh Express
01.2019 - 12.2021
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
Long-Term Substitute Teacher
Clayton County Schools
01.2018 - 12.2020
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher.
- Organized lesson plans using teaching software for long-term interim assignments.
- Provided instruction for students in core subject areas.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Incorporated technology into learning to enhance student engagement and learning.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
Education
Master of Science - Education
Nova Southeastern University
Davie, FL11.2001
Bachelor of Science - Education
Florida International University
Miami, FL06.1994
Skills
- Program File Distribution
- Business Writing
- Petty Cash Disbursement
- 10-Key Proficiency
- Back Office Operations
- Executive Calendars
- Employee Training
- Customer Service
- Excel Spreadsheets
- Reading Comprehension
- Detailed Meeting Minutes
- Software Diagnostics
- Records Management
- Calendar Management
- Office Administration
Timeline
Customer Service Representative
J And B Medical
12.2023 - Current
Office Manager
Artis Power LLC
01.2021 - 12.2023
Quality Assurance Specialist
Fresh Express
01.2019 - 12.2021
Long-Term Substitute Teacher
Clayton County Schools
01.2018 - 12.2020
Master of Science - Education
Nova Southeastern University
Bachelor of Science - Education
Florida International University