JC Naidoo-Reynolds (Jude)

• Managed approximately 15-20 incoming calls, emails and chat sessions from customers per daily.
• Maintained detailed records of all client interactions to accurately track preferences and information accuracy over time.
• Streamlined operations by implementing organizational processes within the concierge team and improved client experience through consistent communication and proactive problem-solving skills.
• Managed multiple projects simultaneously, effectively prioritizing tasks according to urgency and importance.
• Developed expertise in niche markets such as luxury travel, dining, entertainment, fashion, and wellness to cater to diverse clientele preferences.
• Enhanced client satisfaction by delivering personalized and timely services for various lifestyle requests.
• Optimized service delivery through regular feedback collection from clients, refining offerings accordingly.
• Acted as a trusted advisor for clients seeking expert guidance on various lifestyle-related matters or decisions.
• Organized memorable events for clients, ensuring attention to detail and successful execution of plans.
• Maximized efficiency with thorough research and resourcefulness in fulfilling clients’ needs.
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• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently lifted materials weighing as much as 70 pounds.
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.
• Completed regular cycle counts to maintain accurate inventory records.

• Received over 650 airline passengers with branded airline greetings on a daily basis.
• Enhanced customer satisfaction by providing timely and efficient airline services to passengers.
• Exceeded company standards for excellent customer service by consistently receiving positive feedback from passengers on post-flight surveys and contributed to increased passenger loyalty by consistently delivering a positive, memorable travel experience for all customers.
• Streamlined boarding processes for quicker turnaround times and improved flight punctuality.
• Strove for first call resolution by taking true ownership of customer needs and issues and resolved customer complaints by listening to grievances, determining causes and deciding best solution.
• Maintained accurate records of passenger information for seamless communication with other departments such as baggage handling and customs clearance.
• Participated in ongoing training programs to continuously improve knowledge of airline policies, procedures, products, and services offered.
• Provided current and accurate fare, schedule, reservations and flight arrival and departure information to customers.
• Operated equipment while observing standard safety procedures.

• Consistently met daily citizen outreach goals of approximately 150 residential contacts in a 10 to 12-mile radius during canvassing shifts, demonstrating dedication and persistence in reaching out to voters.
• Participated in post-election analysis discussions, identifying areas of success and opportunities for improvement in future outreach efforts.
• Attended regular team meetings, contributing valuable input and feedback on strategies to improve overall canvassing effectiveness.
• Increased voter engagement by effectively communicating campaign messages and goals during door-to-door canvassing efforts.
• Built strong relationships with community members through empathetic listening and genuine conversations, fostering a positive image for the campaign.
• Trained new canvassers on effective communication techniques and strategies, resulting in a more cohesive and successful outreach effort.
• Enhanced overall efficiency by utilizing digital tools and applications designed specifically for political campaigns when performing tasks such as mapping routes or logging voter information.
• Streamlined data collection processes for better efficiency, ensuring accurate tracking of voter preferences and concerns.
• Elevated public awareness of key campaign issues through informative conversations during door-to-door engagements.
• Demonstrated adaptability by adjusting messaging according to individual voter needs or concerns encountered while canvassing different neighborhoods.

• Provided exceptional customer service with empathetic listening and effective problem-solving skills to an average of 500 passengers daily.
• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
• Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
• Streamlined check-in processes for faster service, resulting in reduced wait times.
• Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
• Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
• Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
• Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
• Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
• Increased repeat business through personalized interactions and building rapport with customers.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.

• Promoted a positive atmosphere at COVID-19 testing sites by demonstrating a consistently professional demeanor and strong communication skills throughout all interactions.
• Responded calmly and efficiently during high-pressure situations where there were large volumes of people requiring screening services simultaneously.
• Coordinated with site supervisors to address any concerns or challenges that arose during daily operations, fostering a supportive work environment.
• Participated in ongoing training sessions related to best practices in temperature screening procedures and infection control measures.
• Assisted in the prevention of COVID-19 spread by identifying individuals with elevated body temperatures and referring them for further evaluation.
• Maintained a high level of confidentiality and professionalism when handling sensitive patient information in accordance with HIPAA guidelines.
• Reported any equipment malfunctions or inconsistencies promptly, ensuring the accuracy of temperature readings at all times.
• Demonstrated empathy and understanding when interacting with anxious or concerned individuals during temperature screenings.
• Contributed to an organized testing environment by maintaining a clean and sanitized work station throughout each shift.
• Provided clear instructions to visitors on how to proceed after temperature screenings, ensuring a seamless experience for all parties involved.
• Stayed informed on current COVID-19 guidelines, regularly updating protocols as necessary to maintain compliance with public health recommendations.
• Conducted contactless temperature readings, minimizing the risk of virus transmission among employees, contractors, vendors and vistitors.
• Enhanced safety measures by vigilantly monitoring and maintaining social distancing guidelines among visitors and staff members.
• Utilized infrared thermometers to efficiently measure body temperatures, expediting the screening process.
• Communicated professionally with diverse populations while engaging in sensitive conversations surrounding potential exposure risks.
• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
• Donned and removed personal protective equipment (PPE) per company protocols.
• Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
• Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.

• Answered 30-40 incoming phone calls per shift, and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried formulary of 750+ medications thus keeping accurate records.
• Completed daily shift paperwork, entering 75-100 prescriptions and insurance or billing information into patient profiles.
• Consulted with popular insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Enhanced patient care by accurately filling and dispensing prescriptions promptly.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in person or over telephone by assisting with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Counted, measured and compounded medications following standard procedures.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Reviewed and verified customer information and insurance provider information.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.

• Assisted on average 300+ passengers with check-in processes per shift, ensuring a smooth and efficient experience.
• Continuously updated knowledge of airline policies regarding luggage weight limits, fees, and seating assignments-helping customers make informed decisions.
• Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
• Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
• Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
• Enhanced customer satisfaction by providing timely and accurate flight information.
• Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
• Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
• Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
• Provided exceptional service at ticket counters, booking flights and processing payments securely.
• Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
• Provided assistance during emergency situations following established protocols to ensure passenger safety.
• Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
• Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
• Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld 5-7 classroom routines daily to support student environments and maintain consistent schedules.
• Developed strong rapport with 300+ students daily through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept 30-35 students per class on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.
• Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
• Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
• Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
• Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
• Improved learning outcomes with tailored instruction for diverse student needs.
• Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
• Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
• Contributed to positive school culture by participating in extracurricular activities and events.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Built relationships with customers to encourage repeat business.
• Encouraged customer browsing which led to an approximate 8% rise in monthly sales and handfuls of new accounts.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Built customer loyalty and retention by delivering excellent shopping experiences.

Under the care of a neurologist, Tri-level ACDF Spinal Surgery was recommended to remove, stabilize, and fuse the cervical vertebra. Due to the complexity of the surgery, complications, and recovery, I was unable to work until released for said by neurologist.

• Answered 15-20 incoming phone calls and addressed questions from customers and healthcare providers.
• Utilized pharmacy management software to process prescriptions efficiently.
• Entered and processed 40-50 patients' prescriptions into internal system.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
• Conducted patient follow-ups to confirm medication effectiveness and address concerns.
• Solved customer problems over telephone by assisting with placing orders, navigating systems, and locating items.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• (Short Term Contract) Conducted research and compiled lists of guest speakers scheduled speaking opportunities
• Updated website, managed newsletter, and composed correspondence, as well as wrote press releases and copy for Blog Radio Show that grew by approximately 10%
• Answered phones, responded to emails, and created reports on market trends to ensure engaging topics for audiences.

• Oversaw teaching staff of nine professors, developed teaching schedules, tutor sessions, study hall rosters, staff coverage for sick calls, staff evaluations, job hiring interviews staff selections and teaching appointments
• Created curriculum, developed assignments, and facilitated assessments to teach classes of 120+ students in Mathematics, English, Management and Technical/Research Writing
• Utilized various teaching methods to appeal to diverse learning styles with verbal and visual aids
• Served as Guest Speaker at 2007 Korean National Railroad Presenters Seminar with 'Laying Successful Foundational Tracks in English Language Learning.'