JUDITH D. LASHLEY
MOUNT VERNON,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
WESTCHESTER MEDICAL CENTER Advance Imaging
10.2022 - Current
- Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure
- Registers new patients and assists them in completion of necessary forms
- Verifies and updates current patient information (demographic, financial, and clinical) in the
- EMR system
- Scans completed forms, identification, and insurance cards into patient documents folder
- Schedules future appointments based on procedure type, time requirements, and provider schedules
- Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately
- Utilize triage system for all patient care related calls, in accordance with triage procedures
- Initiates, issues, and verifies patient referrals
- Initiates and receives insurance authohorization/pre-certifications as necessary
- Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner
- Communicate with patients if there are any delays/issues in patient care
- Provide helpful assistance in anticipating and responding to the needs of all patients and family members
- Remain calm under pressure and effectively deal with difficult people.Contact patients to confirm appointments 24 hours prior; informing of any necessary preparations for specific exam(s)
- Accept and directs deliveries of medical/office supplies and mail
- Perform general office duties, such as document preparation, scanning, mailing, and filing
- Maintains a professional appearance and a clean, safe environment
- Respects patients by recognizing their rights; maintaining confidentiality
- Develops and maintains electronic files as necessary
- Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
Medical Transportation Coordinator
CORNERSTONE FAMILY HEALTHCARE
09.2018 - 10.2022
- Participate in department and agency meetings and regularly scheduled supervision sessions
- Maintain client charts within program standards; perform relevant duties as assigned
- Track the status of transportation to ensure proper delivery and appropriate follow-up status
- Screened referred consumers for eligibility and assess needs to determine best mode of transport
- Process ride requests and allocate client's transportation according to the program's policies
- Conduct outreach to promote transport services to HIV/AIDS individuals in underserved communities
- Receive daily ride requests for client transportation service from HVCS staff and external agencies
- Assist with troubleshooting/ following up on complaints and/or incident reports, taxi vendors billing reconciliations, monthly report preparation and identifying potential new vendors if, needed
- Review all incoming Client Intakes packets and/or documentation from Agencies to enter into database.
Program Assistant
HUDSON VALLEY COMMUNITY SERVICES, INC
10.2015 - 09.2018
- Maintained general and confidential files for Senior Management
- Prepared letters, memos, handled all mail
- Trained new Administrative Support staff for Client Services in the Lower-Hudson Region
- Performed confidential administrative tasks inclusive of preparing legal contracts, documents
- Processed and coordinated agency forms as assigned; copied, faxed and distributed materials
- Trancelled to different offices to perform clerical duties
- Assisted with Food Pantry and Transportation coverage as requested by the Supervisor
- Coordinated and planned administrative coverage for the Lower-Hudson region.Ensured accurate and timely data entry of client data into the agency's AIRS, NYS e-SHARE
- AWARDS, Medicaid EPACES system and maintained client charts.
Billing Specialist
THOMSON REUTERS
06.2008 - 09.2014
- Posted revenues by verifying and entering transactions from lockbox and local deposits
- Updated receivables by processing invoices and proving bank batches from Company Lockboxes
- Posted customer payments by recording cash, checks and credit card transactions into Database
- Resolved collection issues through a thorough examination of customer payment plans and history
- Worked on daily credit card reports via Excel from corporate office; proving GL entries
- Performed customer credit card disputes with all major credit cards companies and/or contacted these companies for charge authorizations
- Drafted Excel reports reflecting approved or rejected orders for review with Credit Department.
Mortgage Closer
OPTION ONE MORTGAGE CORP
02.2001 - 09.2007
- Prepared up to 10 closing packages daily to be emailed or via overnight mail to
- Closing Agents
- Daily disbursement of funds to attorneys accounts, loan size up to $1,000,000
- Prepared/purchased closing packages for Correspondent brokers to Investors
- Reviewed and post-closed all documents for shipment to investors such as
- FannieMae, FHA offices
- Ensured accuracy of all State specific compliance mortgage guidelines.
Education
BA - Business Management
MONROE COLLEGE
2004
Skills
- Excellent Time Management Highly Skilled Critical Thinker
- Strong Decision Making Skills Expert Verbal/Written Communicator Strong Team
- Player Interpersonal skills Multi-takser
- Skills/Professional Development
- MS OFFICE, CITRIX Workspace, NYS Databases( eSHARE, AIRS, ePACES)
- SYNAPSE, CERNER
- CUSTOMER SERVICE-RETAIL SALES/CASHIER, FRONT DESK SUPPORT
- Clinical Data Entry
Timeline
Patient Service Representative
WESTCHESTER MEDICAL CENTER Advance Imaging
10.2022 - Current
Medical Transportation Coordinator
CORNERSTONE FAMILY HEALTHCARE
09.2018 - 10.2022
Program Assistant
HUDSON VALLEY COMMUNITY SERVICES, INC
10.2015 - 09.2018
Billing Specialist
THOMSON REUTERS
06.2008 - 09.2014
Mortgage Closer
OPTION ONE MORTGAGE CORP
02.2001 - 09.2007
BA - Business Management
MONROE COLLEGE