Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Judith Eugenia Ramirez Sanchez

Aurora,CO

Summary

Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments. Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

FC Associate

Amazon
Aurora, CO
10.2023 - Current
  • Restocked shelves with new merchandise as it arrived from vendors.
  • Stocked shelves with merchandise while adhering to inventory control procedures.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Operated forklift and pallet jack to transport heavy loads.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Customer Service Representative

Dominos Supply Chain Center
Denver, CO
01.2022 - 10.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Mentored junior team members and managed employee relationships.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Updated databases with new and modified customer data.

Order Picker

Office Depot Inc
Denver, CO
03.2021 - 12.2021
  • Provided assistance in maintaining a clean working environment within the warehouse.
  • Ensured that all safety regulations were followed while performing work duties.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Stacked cartons on pallets according to size and weight specifications.
  • Assembled boxes or other containers and packed items carefully to ensure safe shipment.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
  • Selected products and items from shelves and pallets for customer orders.
  • Collaborated with team members to meet daily picking targets and deadlines.

Education

GED -

GED Testing Service
Denver, CO
05-2025

Skills

  • Customer service
  • Inventory management
  • Forklift operation
  • Order processing
  • Product restocking
  • Team collaboration
  • Problem solving
  • Data entry
  • Multitasking Abilities
  • High-energy attitude
  • Follow-up skills
  • Empathy and patience
  • Adaptive team player
  • Email management
  • Coordination
  • Document control

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

FC Associate

Amazon
10.2023 - Current

Customer Service Representative

Dominos Supply Chain Center
01.2022 - 10.2023

Order Picker

Office Depot Inc
03.2021 - 12.2021

GED -

GED Testing Service