Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Judith Ivette Saldana

Houston

Summary

Responsive team leader with strong backgrounds combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.

Overview

8
8
years of professional experience

Work History

Customer Service Representative /Kennel Assistant

VCA Ashford Animal Hospital
03.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols.
  • Administered care for animals and reported signs of illness, disease and injury to veterinarians.

Wag Walker /Dog Sitter

Wag
01.2018 - Current
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Picked up and dropped off animals to coordinate comprehensive, door-to-door service for regular customers.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.

Cashier Supervisor /Receptionist

Restaurant Depot
10.2019 - 03.2021
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Greeted customers and responded to requests for information.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Handled customer complaints and concerns. Resolved customer problems by investigating issues, answering questions and building rapport.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Cashier/Customer Service Representative

Home Depot
06.2019 - 09.2019
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Received payments for all sorts of items and issued receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and obtained replacements for customers.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.

Cashier /Grocery Bagger

H-E-B
01.2019 - 07.2019
  • Assisted customers with getting groceries loaded in vehicles.
  • Collected empty carts and returned each to store to minimize loss and damage to store property.
  • Faced merchandise in freezers and shelves for display.
  • Assembled cartons, crates and containers.
  • Checked prices and pulled product for customers.
  • Constructed product displays and hung new signage.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Monitored work environment for safety, cleanliness and organization throughout shift.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.

Sales Representative

Sprint
11.2018 - 03.2019
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Monitored customer order process and addressed customer issues.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to discuss how specific products could meet needs.

Server/Hostess

Cane Rosso
10.2016 - 02.2019
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items and promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Greeted newly seated guests quickly and efficiently.
  • Processed customers' payments and provided receipts.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Education

Houston Community College
Houston, TX

Associate of Science - Veterinarian Technician

Penn Foster Career School
Scranton, PA
10.2025

High School Diploma -

Waltrip High School
Houston, TX
05.2016

Skills

  • Multi-tasking
  • Conflict Resolution
  • Consultative sales
  • Leadership development
  • Customer Service
  • Critical Thinking
  • System implementation
  • Client Relations

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative /Kennel Assistant

VCA Ashford Animal Hospital
03.2021 - Current

Cashier Supervisor /Receptionist

Restaurant Depot
10.2019 - 03.2021

Cashier/Customer Service Representative

Home Depot
06.2019 - 09.2019

Cashier /Grocery Bagger

H-E-B
01.2019 - 07.2019

Sales Representative

Sprint
11.2018 - 03.2019

Wag Walker /Dog Sitter

Wag
01.2018 - Current

Server/Hostess

Cane Rosso
10.2016 - 02.2019

Houston Community College

Associate of Science - Veterinarian Technician

Penn Foster Career School

High School Diploma -

Waltrip High School

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Judith Ivette Saldana