Judith M. Lavoie
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Amica Mutual Insurance Company
09.1995 - Current
- Successfully acquire Personal Lines Agents License
- Integrity Selling Program Certificate
- Consult customers in purchase of insurance, solicit new business and resolve problems associated with policy descriptions.
- Performed general data entry and Administrative duties.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Shift Leader
Haagen Dazs
01.1988 - 03.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately.
- Resolved customer complaints and issues.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations.
- Enforced company policies and regulations with employees.
- Maintain ServSafe Certification.
Administrative Assistant
Summer Bay Resorts
03.2003 - 03.2004
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Satisfied Loan Documents.
Education
Secretarial Certification - Executive Assistant And Executive Secretary
Katharine Gibbs School
Providence, RI07.1991
High School Diploma -
Charles E. Shea High School
Pawtucket, RI06.1990
Skills
- Administrative and Office Support
- Problem-Solving Ability
- Active Listening
- Computer Proficiency
- Prioritization
- Brand Representation
- Customer Retention Strategies
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Research
- Documentation
- Policy and Procedure Adherence
Timeline
Administrative Assistant
Summer Bay Resorts
03.2003 - 03.2004
Customer Service Representative
Amica Mutual Insurance Company
09.1995 - Current
Shift Leader
Haagen Dazs
01.1988 - 03.2011
Secretarial Certification - Executive Assistant And Executive Secretary
Katharine Gibbs School
High School Diploma -
Charles E. Shea High School
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