Judith M. Lavoie
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
Amica Mutual Insurance Company
Orlando, FL
09.1995 - Current
- Successfully acquire Personal Lines Agents License
- Integrity Selling Program Certificate
- Consult customers in purchase of insurance, solicit new business and resolve problems associated with policy descriptions.
- Performed general data entry and Administrative duties.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Shift Leader
Haagen Dazs
Orlando, FL
01.1988 - 03.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately.
- Resolved customer complaints and issues.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations.
- Enforced company policies and regulations with employees.
- Maintain ServSafe Certification.
Administrative Assistant
Summer Bay Resorts
Clermont, FL
03.2003 - 03.2004
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Satisfied Loan Documents.
Education
Secretarial Certification - Executive Assistant And Executive Secretary
Katharine Gibbs School
Providence, RI07.1991
High School Diploma -
Charles E. Shea High School
Pawtucket, RI06.1990
Skills
- Administrative and Office Support
- Problem-Solving Ability
- Active Listening
- Computer Proficiency
- Prioritization
- Brand Representation
- Customer Retention Strategies
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Research
- Documentation
- Policy and Procedure Adherence
Timeline
Administrative Assistant
Summer Bay Resorts
03.2003 - 03.2004
Customer Service Representative
Amica Mutual Insurance Company
09.1995 - Current
Shift Leader
Haagen Dazs
01.1988 - 03.2011
Secretarial Certification - Executive Assistant And Executive Secretary
Katharine Gibbs School
High School Diploma -
Charles E. Shea High School