Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Judith T. Young

Casa Grande ,AZ

Summary

  • Highly-skilled Guest Relations Specialist with background in hospitality industry.
  • Previous roles involved managing guest complaints, ensuring optimal service delivery and fostering positive relationships with customers for repeat business.
  • Strengths include multitasking, conflict resolution and team collaboration to enhance overall guest experience.

Overview

26
26
years of professional experience

Work History

Guest Service/Guest Relations Specialist

Hyatt Hotels and Resorts
Casa Grande, AZ
03.2010 - 06.2025
  • Facilitated with overall satisfaction of Loyalty Program benefits and concerns of Loyalty Members
  • Managed guest inquiries and resolved issues efficiently and courteously.
  • Coordinated special requests and accommodations for diverse guest needs.
  • Enhanced guest experiences by providing personalized recommendations and services.
  • Utilized hotel management software to track reservations and guest preferences.

Casino Marketing Coordinator

MGM Resorts & Casinos- Bellagio Casino
Las Vegas, NV
04.1999 - 10.2007
  • Managed VIP Guest's reservations and inquiries using booking software.
  • Coordinated with hotel staff to fulfill VIP's requests effectively.
  • Reviewed and confirmed reservation details for accuracy and completeness.
  • Provided information about hotel amenities and local attractions to incoming VIPs.
  • Handled customer complaints with professionalism and empathy.

Education

Counseling Psychology

Rosary College
River Forest, IL

Skills

  • Fluent in Spanish
  • Guest service
  • Loyalty program management emphasizing guest relations
  • Strong organization with attention to detail
  • VIP guest handling

Accomplishments

  • Associate of the Quarter May 2010 and September 2011

References

References available upon request.

Timeline

Guest Service/Guest Relations Specialist

Hyatt Hotels and Resorts
03.2010 - 06.2025

Casino Marketing Coordinator

MGM Resorts & Casinos- Bellagio Casino
04.1999 - 10.2007

Counseling Psychology

Rosary College

Similar Profiles

CREATE PROFILE