Judson Covert
Gilbert,AZ
Summary
Highly motivated professional with vast experience in entrepreneurship, logistics, and management. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience while exercising decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Consultant
Dirilis Group
Gilbert, AZ
06.2022 - Current
- Worked with the design team to build a Transportation Management Software (TMS) solution from the ground up to be used by both Motor Carriers and Freight Brokerages.
- Provided technical advice to client on software solutions and services.
- Developed custom software applications to meet client requirements.
- Conducted system analysis, debugging, testing and maintenance of existing systems.
- Identified areas for improvement in existing software products and processes.
- Designed user interfaces to ensure a positive customer experience.
- Collaborated with developers, designers, project managers, and other stakeholders throughout the development process.
- Researched emerging technologies to identify potential solutions that could benefit clients.
- Advised senior management on industry trends related to software solutions.
Head of Brokerage Operations
BWS Logistics
Gilbert, AZ
01.2022 - 03.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed and implemented strategies to optimize logistics operations, reduce costs and improve customer service levels.
- Led the design, development, and deployment of enterprise-wide software applications to support business objectives.
- Implemented a long-term technology strategy and goals that increased efficiency and reduced costs.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with insurance and safety regulations were actively maintained for 3,500+ motor carriers.
Business Owner/Operator
Covert Operations Group
, AZ
08.2020 - 01.2022
- Negotiated rates based on current market trends.
- Quoted potential customers on price of freight brokerage.
- Took care of escalated customer concerns to increase satisfaction.
- Consulted with potential clients to determine how company could best meet needs.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Acted as liaison between freight companies and shippers.
Director of Operations
Neon Logistics
Scottsdale, AZ
07.2019 - 08.2020
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Assigned work to employees based on project requirements and individual team member strengths.
- Improved training to reduce knowledge gaps and eliminate performance roadblocks.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Account Manager
U.S. Xpress Logistics
Tempe, AZ
06.2018 - 07.2019
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Strategic Sourcing Analyst
U.S. Xpress Logistics
Tempe, AZ
04.2017 - 06.2018
- Used strategic negotiation skills to set up favorable pricing and contracts.
- Maintained large-scale vendor relationships and handled contract management and renewal.
- Resolved problems and managed multiple tasks using strong planning and process management abilities.
- Played critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
- Gathered and analyzed information regarding warehousing, distribution and customs in relation to supply chain management.
Freight Broker
U.S. Xpress Logistics
Tempe, AZ
04.2015 - 04.2017
- Negotiated rates based on current market trends.
- Quoted potential customers on price of freight brokerage.
- Acted as liaison between freight companies and shippers.
- Double checked shipments and according to client orders.
- Entered shipment details into database.
Personal Banker
JPMorgan Chase
Scottsdale, AZ
04.2012 - 04.2015
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Education
Bachelor of Science - Microbiology
Arizona State University
Tempe, AZ05.2010
Skills
- Team building and leadership
- Executive leadership
- Employee development
- Task delegation
- Operations oversight
- Industry partnership development
- Defining company vision
- Strategic business planning
Timeline
Consultant
Dirilis Group
06.2022 - Current
Head of Brokerage Operations
BWS Logistics
01.2022 - 03.2024
Business Owner/Operator
Covert Operations Group
08.2020 - 01.2022
Director of Operations
Neon Logistics
07.2019 - 08.2020
Account Manager
U.S. Xpress Logistics
06.2018 - 07.2019
Strategic Sourcing Analyst
U.S. Xpress Logistics
04.2017 - 06.2018
Freight Broker
U.S. Xpress Logistics
04.2015 - 04.2017
Personal Banker
JPMorgan Chase
04.2012 - 04.2015
Bachelor of Science - Microbiology
Arizona State University