Summary
Overview
Work History
Education
Skills
Timeline
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Judson Mock

Graceville,FL

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

7
7
years of professional experience

Work History

ERP Administrator

Baptist University of Florida
07.2024 - 01.2025
  • Monitored, analyzed and troubleshot problems involving the ERP, SIS, and our reporting solution.
  • Evaluated software products to determine compatibility with existing systems.
  • Developed system policies, procedures and standards.
  • Planned upgrades to system hardware and software.
  • Diagnosed and resolved hardware and software issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.

Colleague Administrator

Southwestern Baptist Theological Seminary
02.2022 - 06.2024
  • Maintained personnel, vendor and student Records.
  • Completed software updates and assessed security patches.
  • Conducted end-user reviews for new and legacy systems.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Provided 2nd level technical support and troubleshooting to students, faculty, and staff.
  • Designed and implemented system security and data assurance.
  • Managed installation, upgrade and deployment projects.

LMS Assistant and Online Program Contact

Baptist University of Florida
01.2018 - 03.2022
  • Monitored, tracked and prioritized new work requests within set response times.
  • Escalated complicated customer account issues to supervisors.
  • Interacted with IT help desk and other teams to assist in system troubleshooting, identifying root causes and providing escalated technical support when needed.
  • Trained leadership personnel and employees on new LMS features for use in both in-person and online education.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.

Education

No Degree - Master of Divinity

Southwestern Baptist Theological Seminary
Fort Worth, TX
05-2027

Bachelor of Arts - Christian Missions

Baptist University of Florida
Graceville, Fl
12-2016

Skills

  • User training
  • Customer support
  • Technical support
  • Vendor coordination
  • Project coordination
  • Mediation skills
  • Conflict mediation
  • High-pressure environments
  • Complex problems analysis
  • Systems implementation

Timeline

ERP Administrator

Baptist University of Florida
07.2024 - 01.2025

Colleague Administrator

Southwestern Baptist Theological Seminary
02.2022 - 06.2024

LMS Assistant and Online Program Contact

Baptist University of Florida
01.2018 - 03.2022

No Degree - Master of Divinity

Southwestern Baptist Theological Seminary

Bachelor of Arts - Christian Missions

Baptist University of Florida

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Judson Mock