Judson Mock
Graceville,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
ERP Administrator
Baptist University of Florida
07.2024 - 01.2025
- Monitored, analyzed and troubleshot problems involving the ERP, SIS, and our reporting solution.
- Evaluated software products to determine compatibility with existing systems.
- Developed system policies, procedures and standards.
- Planned upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
Colleague Administrator
Southwestern Baptist Theological Seminary
02.2022 - 06.2024
- Maintained personnel, vendor and student Records.
- Completed software updates and assessed security patches.
- Conducted end-user reviews for new and legacy systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Provided 2nd level technical support and troubleshooting to students, faculty, and staff.
- Designed and implemented system security and data assurance.
- Managed installation, upgrade and deployment projects.
LMS Assistant and Online Program Contact
Baptist University of Florida
01.2018 - 03.2022
- Monitored, tracked and prioritized new work requests within set response times.
- Escalated complicated customer account issues to supervisors.
- Interacted with IT help desk and other teams to assist in system troubleshooting, identifying root causes and providing escalated technical support when needed.
- Trained leadership personnel and employees on new LMS features for use in both in-person and online education.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
Education
No Degree - Master of Divinity
Southwestern Baptist Theological Seminary
Fort Worth, TX05-2027
Bachelor of Arts - Christian Missions
Baptist University of Florida
Graceville, Fl12-2016
Skills
- User training
- Customer support
- Technical support
- Vendor coordination
- Project coordination
- Mediation skills
- Conflict mediation
- High-pressure environments
- Complex problems analysis
- Systems implementation
Timeline
ERP Administrator
Baptist University of Florida
07.2024 - 01.2025
Colleague Administrator
Southwestern Baptist Theological Seminary
02.2022 - 06.2024
LMS Assistant and Online Program Contact
Baptist University of Florida
01.2018 - 03.2022
No Degree - Master of Divinity
Southwestern Baptist Theological Seminary
Bachelor of Arts - Christian Missions
Baptist University of Florida
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