Judtih Jackson
Chandler,AZ
Summary
Over 50 years of office management experience in the mortgage and manufacturing industries. Duties included Receptionist, ordering supplies, equipment, maintenance, selecting cost effective vendors for services, supplies and maintenance. Over 40 years of general office experience and strong customer service skills. Developed procedures and training for security, safety, earthquake preparedness and workplace violence training. Team player.
Overview
32
32
years of professional experience
Work History
Front Desk Receptionist
Office Half Price Books
05.2022 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist
Oasis Outsourcing
03.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Auditing student files
Manager of First Impressions
WINGSTOP RESTAURANTS INC
05.2013 - 12.2019
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Assisted in the onboarding process for new employees, contributing to a smooth transition into their roles.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Organized office events and meetings, ensuring seamless execution and participant satisfaction.
- Streamlined communication channels for better information flow between departments.
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
- Maintained an organized front desk area to create a pleasant environment for all visitors.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
Receptionist
Dallas Employment Services
12.2012 - 05.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist Administrator
BURLINGAME INDUSTRIES
12.2004 - 10.2011
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Receptionist
FIDELITY FINANCIAL CORPORATION
08.2003 - 04.2004
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Facility Manager
CUNA MUTUAL MORTGAGE CORPORATION
12.1992 - 03.2003
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
Education
High School Diploma -
Santa Ana Valley
Santa Ana, CA01-1974
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Administrative skills
- Office organization
- Front office management
- Sensitive information handling
Timeline
Front Desk Receptionist
Office Half Price Books
05.2022 - 10.2024
Receptionist
Oasis Outsourcing
03.2021 - 05.2022
Manager of First Impressions
WINGSTOP RESTAURANTS INC
05.2013 - 12.2019
Receptionist
Dallas Employment Services
12.2012 - 05.2013
Receptionist Administrator
BURLINGAME INDUSTRIES
12.2004 - 10.2011
Receptionist
FIDELITY FINANCIAL CORPORATION
08.2003 - 04.2004
Facility Manager
CUNA MUTUAL MORTGAGE CORPORATION
12.1992 - 03.2003
High School Diploma -
Santa Ana Valley
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