Judy-Ann Kennard
Chandler,AZ
Summary
Customer-focused Guest Service Expert known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer satisfaction analysis, and service recovery strategies. Excel at communication, problem-solving, and adaptability, ensuring exceptional guest experiences in every interaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Guest Service Expert
Marriott International, Inc.
Chandler, Arizona
12.2023 - Current
- Provided exceptional customer service to enhance guest experiences.
- Assisted guests with menu orders.
- Resolved guest inquiries and concerns about the menu.
- Provided excellent customer service by responding quickly to guest requests or concerns.
- Handled cash register transactions accurately and efficiently.
Food Server
Caesars Entertainment
Maricopa, Arizona
07.2019 - 12.2023
- Provided exceptional customer service to enhance guest dining experiences.
- Delivered food and beverages promptly to tables and bar areas.
- Assisted in menu knowledge and recommended items to guests.
- Greeted guests in a friendly and welcoming manner.
- Trained new team members on service standards and procedures.
- Resolved guest inquiries and concerns to ensure satisfaction levels.
- Brought food and beverages to the table in a timely manner.
- Followed proper cash handling procedures when accepting payments from customers.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
Deli Cashier
Cross Sound Ferry Services
New London, Connecticut
04.2016 - 12.2017
- Processed customer transactions efficiently and accurately at the deli counter.
- Maintained cleanliness and organization of the deli area and equipment.
- Assisted customers with product selection and provided recommendations on menu items.
- Operated point-of-sale systems to manage cash handling and credit transactions.
- Collaborated with team members to ensure seamless service during peak hours.
- Monitored inventory levels and restocked supplies as needed throughout shifts.
- Resolved customer complaints quickly and professionally when necessary.
- Resolved customer inquiries and concerns promptly to enhance satisfaction experience.
- Greeted customers and provided customer service.
- Operated cash registers to process payments from customers.
- Verified the accuracy of customer orders, including condiments, toppings, and other special requests.
- Organized workstations at the end of each shift for efficient operations during next shift.
Education
Bachelor of Science - Hospitality Management
Mariners Polytechnic Colleges Foundation
Legazpi, Philippines 06.2010 - 04.2014
Skills
- Customer service
- Order processing
- Team collaboration
- Quality assurance
- Training new employees
- Attention to detail
- Work organization
- Upselling strategies
- Strong empathy
- Cash handling expertise
- Professional appearance
- Multitasking proficiency
- Verbal and written communication
- Documentation and reporting
- Inventory monitoring
- Detail-oriented
- Information protection
- Computer skills
Dates
07/02/20, 12/08/20 10:34:59:0
Certification
- SafeServ Certified
Timeline
Guest Service Expert
Marriott International, Inc.
12.2023 - Current
Food Server
Caesars Entertainment
07.2019 - 12.2023
Deli Cashier
Cross Sound Ferry Services
04.2016 - 12.2017
Bachelor of Science - Hospitality Management
Mariners Polytechnic Colleges Foundation
06.2010 - 04.2014