Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Judy-Ann Lugg Reid

Pembroke Pines,USA

Summary

Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Overview

11
11
years of professional experience

Work History

Customer Service / Sales Representative

Vistaprint Corporate Solutions
08.2023 - 03.2024
  • Answering all customer inquiries through various channels (telephone, chat, email, and any additional channels as developed) in a courteous and professional manner.
  • Present, promote and sell products/services (Pro shop, Proadvantages) using solid arguments to existing and prospective customers.
  • Check product availability and coordinate shipments in the region, liaising closely with distributors.
  • Performing an accurate diagnosis of customer inquiries and promptly providing appropriate solutions/responses based on defined procedures.
  • Continuously provide feedback that will help identify customer challenges and reduce effort.
  • Participating in cross-functional activities that will ensure the continued viability and performance of the company.
  • Meeting and exceeding efficiency and quality metrics to help reduce or eliminate customer effort.

Customer Service Representative

Vistaprint Cimpress
08.2013 - 08.2023
  • Performing an accurate diagnosis of escalated issues.
  • Developed positive relationships with customers through friendly interactions.
  • Using appropriate systems and resources to draft fixes and workarounds for reports.
  • Answering all internal and external customers' inquiries in a courteous and professional manner.
  • Answering all internal and external inquiries in a courteous and professional manner.
  • Providing feedback to CARE operations and digital technicians.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.

Part-Time Legal Secretary

Debbie-Ann Samuels & Co Attorney at Law
03.2021 - 09.2021
  • Composed and revised legal documents, letters, depositions and court documents.
  • Acted as liaison between clients, vendors and attorneys.
  • Organized and prioritized caseloads for attorneys.
  • Assisted in preparation of engagement letters.
  • Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
  • Maintained attorney calendars by keeping track of appointments, meetings and conferences.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Organized case files by creating and maintaining document filing systems for easy retrieval of information.
  • Handled confidential information with discretion and integrity.
  • Opened new client files and new matters in CMS.
  • Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
  • Checked office supplies stock and placed orders to maintain levels.
  • Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
  • Organized and maintained law libraries, documents and case files.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Part-Time Administrative Assistant

St James Parish Council
05.2013 - 07.2013
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Answered questions from customers regarding products and services offered by the company.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed office supplies inventory and placed orders when necessary.

Education

Associate of Science - Business Administration

Knox Community College
Spalding, Clarendon
05.2013

High School Diploma - undefined

Holmwood Technical High School
06.2011

Skills

  • Complaint resolution

  • Scheduling

  • Account updating

  • Paperwork processing

  • Documentation

  • Spreadsheets

  • Verbal and written communication

  • Team collaboration

  • Zendesk

  • Slack

  • Goal oriented

  • Time management

  • Customer service

  • Customer complaint resolution

  • Inbound and outbound calling

  • Strong teamwork

  • Dispute resolution

  • Microsoft outlook

  • Live chat support

  • Multi-task management

  • Building rapport

  • Adaptability and flexibility

  • Email communication

LANGUAGES

English: Professional

Timeline

Customer Service / Sales Representative

Vistaprint Corporate Solutions
08.2023 - 03.2024

Part-Time Legal Secretary

Debbie-Ann Samuels & Co Attorney at Law
03.2021 - 09.2021

Customer Service Representative

Vistaprint Cimpress
08.2013 - 08.2023

Part-Time Administrative Assistant

St James Parish Council
05.2013 - 07.2013

High School Diploma - undefined

Holmwood Technical High School

Associate of Science - Business Administration

Knox Community College

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