Judy Anne Fabionar
Seattle
Summary
Friendly, customer-focused professional with over three years of experience in the airline industry and over six years in customer service. Adept at maintaining a calm and positive demeanor, even under pressure, with a focus on safety, customer satisfaction, and effective communication. Proven ability to manage challenging customer interactions, ensuring a seamless travel experience. Looking to bring my expertise and passion in customer service.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
Seatac
10.2021 - 07.2025
- Provide exceptional customer service to passengers by assisting with check-ins, reservations, rebookings, baggage handling, and special requests.
- Helped passengers navigate airport procedures, including unaccompanied minors, law enforcement officers, and airfreight acceptance.
- Assisted passengers in boarding, including pushing wheelchairs when needed, ensuring their comfort, and providing timely updates about flight statuses (delays, cancellations).
- Effectively resolved customer complaints with professionalism, de-escalating difficult situations and maintaining a positive experience.
- Delivered clear, concise information via the public address system, including flight updates and gate changes.
Stocker
Walmart
Covington
09.2021 - 10.2021
- Maintained organized, clean sales floor and merchandise displays to meet company standards, ensuring a safe and comfortable environment for customers.
- Worked efficiently in a team setting, managing stock and product placement in a high-volume retail environment.
Cashier / Front Counter Helper
Panda Express
Dededo
06.2015 - 08.2021
- Delivered outstanding customer service, greeted customers, and ensured their dining experience was positive and efficient.
- Managed cash and credit transactions accurately, following company policies for safety and security.
- Adhered to food safety and operational guidelines to ensure high-quality food service.
Cashier / Front Counter Helper
Haagen Dazs
Tumon
06.2012 - 01.2014
- Greeted guests and provided excellent customer service, enhancing guest satisfaction and creating a welcoming atmosphere.
- Accurately handled cash transactions and ensured that food was served promptly and according to company standards.
Education
Associate's Degree - Incomplete
Guam Community College
Mangilao, GU05.2013
High School Diploma -
John F. Kennedy High School
Tamuning, GU06.2011
Skills
- Exceptional Customer Service
- Effective Communication
- Problem-Solving
- Teamwork & Collaboration
- Adaptability
- Safety Awareness
- Computer & Technology Proficiency
Additional Information
Available for flexible schedules, including weekends, holidays, and overnight shifts., Willing to travel and relocate as necessary.
References
- Gregory Myles, Warehouse Stocker, greg.myles5@gmail.com, (229) 848-1778
- Sean Joseph, Customer Service Agent, seanjoseph12345@gmail.com, (206) 601-7318
- Karli Ruud, Customer Service Agent, karliruud@yahoo.com, (206) 981-6032
Timeline
Customer Service Agent
Alaska Airlines
10.2021 - 07.2025
Stocker
Walmart
09.2021 - 10.2021
Cashier / Front Counter Helper
Panda Express
06.2015 - 08.2021
Cashier / Front Counter Helper
Haagen Dazs
06.2012 - 01.2014
Associate's Degree - Incomplete
Guam Community College
High School Diploma -
John F. Kennedy High School