Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Judy Arrellano

Mercedes,TX

Summary

Experienced and results-driven Shift Supervisor with a strong background in team leadership, customer service, and daily operations management. Proven ability to motivate staff, improve workflows, and consistently meet performance targets in fast-paced environments. Known for leading by example, resolving conflicts efficiently, and maintaining high standards of quality and service. Eager to leverage my frontline leadership experience and step into an Assistant Manager role to contribute to broader strategic goals and drive team success at a higher level.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Barista

Starbucks
05.2022 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Retail Assistant Manager

Spectrum
08.2019 - 05.2021
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Boosted sales performance with strategic merchandising plans and promotional displays.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Supported retail manager by identifying and leveraging partnerships that benefited community and store.
  • Managed employee scheduling
  • consecutively hit store metrics

Retail Assistant Manager

T-Mobile
09.2016 - 08.2019
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.

Education

Associate of Science -

South Texas College
McAllen, TX
05-2015

Skills

  • Cash handling
  • Employee training
  • Staff development
  • Inventory control and record keeping
  • Operations management
  • Servant Leader

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
04.2023 - Current

Barista

Starbucks
05.2022 - 04.2023

Retail Assistant Manager

Spectrum
08.2019 - 05.2021

Retail Assistant Manager

T-Mobile
09.2016 - 08.2019

Associate of Science -

South Texas College